Enterprise AI Support & Enablement Engineer

Troweprice; Baltimore (MD); In loco; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

T. Rowe Price is seeking a technical professional to support the build-out and operation of an enterprise AI platform.

You will manage integrations with vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce) and provide day-to-day AI user support, including L2/L3 escalation. Responsibilities include configuring connectors (SSO/SCIM/RBAC), maintaining guardrails, running triage, creating runbooks, and partnering with vendor teams.

Competenze

• 2+ years in integration/platform engineering or similar.
• Experience with SSO/SAML/OIDC and SCIM provisioning.
• Exposure to API integrations and API gateways like Apigee.
• Familiarity with AI platform administration (MS 365 Copilot, ChatGPT Enterprise, etc.).
• Understanding of agentic AI risk and guardrail design.
• Experience with observability and SaaS/cloud FinOps.

Mansioni

• Build, configure, and maintain enterprise AI connectors and integration points including SSO/SCIM/RBAC.
• Help implement and operate control plane guardrails for agentic capabilities.
• Provide L2/L3 support for platform defects and escalate to senior engineers.
• Deliver Tier 1-2 AI support and maintain knowledge bases/runbooks.
• Deliver user enablement: onboarding, guides, and adoption guidance.
• Act as day-to-day contact for high-touch groups, with regular check-ins and escalations.
• Support BOT handoffs with runbooks, telemetry, and data controls.
• Ensure provisioning/delig provisioning and proper access governance.

Conoscenze

SSO/SAML/OIDC

SCIM provisioning

RBAC design

API integration

Apigee

Microsoft Graph

Observability

L2/L3 support

Vendor collaboration

Strumenti

Office 365 Admin Center

Descrizione del lavoro

T. Rowe Price is seeking a technical professional to support the build-out and operation of an enterprise AI platform.

You will manage integrations with vendors (Microsoft, OpenAI, Anthropic, ServiceNow, Salesforce) and provide day-to-day AI user support, including L2/L3 escalation. Responsibilities include configuring connectors (SSO/SCIM/RBAC), maintaining guardrails, running triage, creating runbooks, and partnering with vendor teams.