AI Operations Lead - Fintech Customer Experience

MAJORITY; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

A digital financial services company in Miami seeks an AI Operations Specialist to enhance customer service through AI integration. The role requires bilingual proficiency in Spanish and English, exceptional communication skills, and a proactive approach to problem-solving. Responsibilities include monitoring AI performance, working alongside various teams, and improving operations. The company values diversity and offers a dynamic startup environment.

Qualifications

• 2+ years of experience in fintech operations, data analysis, or process development.
• Experience working in a startup environment is preferred.

Responsibilities

• Own and build the AI Service experience.
• Monitor operational performance of AI features.
• Develop analytics for customer service.
• Work with CS team to improve resolution and efficiency.
• Implement AI and automation tools for scale.
• Team up with Risk, Compliance, Product, and Engineering.
• Lead communication with operational partners.

Skills

Bilingual in Spanish and English

Fantastic communication skills

Proactive ownership

Passion for process improvement

Experience with AI implementation

Dynamic self-starter

Customer-focused

Education

Bachelor’s degree in analytics, science, engineering, business or relevant field

Tools

Python

n8n

Looker

Intercom

Jira

Job description

A digital financial services company in Miami seeks an AI Operations Specialist to enhance customer service through AI integration. The role requires bilingual proficiency in Spanish and English, exceptional communication skills, and a proactive approach to problem-solving. Responsibilities include monitoring AI performance, working alongside various teams, and improving operations. The company values diversity and offers a dynamic startup environment.