AI-Native Sales CRM Principal Designer: Strategy & CPQ

Servicenow; Santa Clara (CA); Vor Ort; USD 221.000 - 387.000; Vollzeit

Benefits dieser Stelle

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan and family留e

Zusammenfassung

ServiceNow is seeking a Principal Designer to lead design work in the Americas within our Product Design team. This IC role shapes strategy, raises the quality bar, and moves the work forward without direct reports.

You will own end-to-end design for CPQ and Sales CRM, design AI-native experiences, and collaborate with product, engineering, and executives to deliver enterprise-grade experiences. We value a data-driven mindset, strong visual taste, and the ability to communicate design decisions

Qualifikationen

• Experience integrating AI into work processes and workflows.
• 12+ years in design for complex, data-rich enterprise products.
• Hands-on experience designing AI-native or conversational interfaces.
• Fluency in CPQ, CRM, or sales workflows.
• Comfortable with React prototyping and front-end collaboration with engineering.

Aufgaben

• Shape design strategy for Sales CRM with AI-native quoting flows.
• Own end-to-end design for CPQ and deal workflows.
• Design with and for AI; create conversational interfaces.
• Maintain high visual quality toward consumer-like UX in an enterprise context.
• Prototype in Figma and code; review with engineering.
• Bring a business mindset; focus on outcomes.
• Communicate decisions with executives and cross-functional leaders.
• Collaborate as a designer people want to think alongside.

Kenntnisse

AI-native design

Conversational interfaces

CRM/Sales workflows

React prototyping

Prompt engineering

Executive communication

Strategic design

Tools

Salesforce

Logik.ai

Apttus

Oracle CPQ

Jobbeschreibung

ServiceNow is seeking a Principal Designer to lead design work in the Americas within our Product Design team. This IC role shapes strategy, raises the quality bar, and moves the work forward without direct reports.

You will own end-to-end design for CPQ and Sales CRM, design AI-native experiences, and collaborate with product, engineering, and executives to deliver enterprise-grade experiences. We value a data-driven mindset, strong visual taste, and the ability to communicate design decisions