AI-Native UX Strategy Lead: Design Thinking & Revenue

ServiceNow; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

ServiceNow is seeking a strategic partner to align customer engagements with business objectives and revenue opportunities by collaborating with leadership, value, account, and architecture teams.

You will plan and co-deliver design thinking workshops with customers and account teams, uncover current-state realities, co-create AI-native solutions, and translate narratives into tangible experiences that inform product strategy.

Responsibilities

• Partner with leadership, value, account, and architecture teams to align customer engagements with business objectives and revenue opportunities.
• Plan and co-deliver design thinking workshops with customers and account teams, uncovering current-state realities and co-creating AI-native solutions.
• Translate co-created narratives into tangible experiences, amplify customer wins, and inform product strategy through compelling stories and artifacts.

Job description

ServiceNow is seeking a strategic partner to align customer engagements with business objectives and revenue opportunities by collaborating with leadership, value, account, and architecture teams.

You will plan and co-deliver design thinking workshops with customers and account teams, uncover current-state realities, co-create AI-native solutions, and translate narratives into tangible experiences that inform product strategy.