AI-Native CS Enablement Program Manager

Babylist; Oregon; Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

Remote-first culture

Company-paid health insurance

Remote work stipend

Generous parental leave

Career growth opportunities

Job summary

Babylist is hiring a CS Enablement Program Manager to own systems that power human and AI agents. You’ll build a knowledge base, SOPs, and training, designing AI-enabled workflows that scale support across Babylist and Babylist Health.

This greenfield role requires strong operational discipline and cross-functional partnership. You’ll work with BizOps, Product, Analytics, and Engineering to close content gaps, improve chatbot coverage, and drive copilot adoption, delivering measurable CS

Qualifications

• Experience owning documentation and workflows in high-volume support.
• Ability to design SOPs for complex, multi-step scenarios.
• Passion for AI-native support and enabling human and AI agents.
• Strong analytical skills to translate data into improvements.

Responsibilities

• Build CS Enablement program from the ground up and maintain knowledge bases.
• Rebuild workflows to make AI the default operating model.
• Create AI-ready SOPs and scalable training for agents.
• Collaborate with BizOps, Product, Analytics, and Engineering.
• Identify content gaps and reduce escalations.

Skills

Support Operations

Enablement

Knowledge Management

Documentation

SOPs

AI workflows

Cross-functional collaboration

Data analysis

Problem solving

Tools

Zendesk

Gladly

Help Scout

Notion

Guru

Job description

Babylist is hiring a CS Enablement Program Manager to own systems that power human and AI agents. You’ll build a knowledge base, SOPs, and training, designing AI-enabled workflows that scale support across Babylist and Babylist Health.

This greenfield role requires strong operational discipline and cross-functional partnership. You’ll work with BizOps, Product, Analytics, and Engineering to close content gaps, improve chatbot coverage, and drive copilot adoption, delivering measurable CS