AI-Driven CS Operations Specialist

SimplePractice, LLC; Oregon; Hybrid; USD 74,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) match

Flexible Time Off

Wellbeing days

Paid holidays

Summer Fridays

Mental health resources

Parental leave

Backup Care

Tuition reimbursement

ERGs

Job summary

SimplePractice, LLC is seeking a Customer Success Operations Specialist who will drive AI and automation initiatives across our CS organization. You will partner with Enablement, Education, Product, and IT to build scalable tooling, processes, and self-service options that improve efficiency and CX.

You will train AI models, monitor performance, and translate feedback into improvements that reduce handling times and increase customer satisfaction.

Qualifications

• 3+ years in a CS Operations role.
• Bachelor's degree from an accredited college or university.
• Ability to deliver world-class customer experience with a sense of urgency.
• Proven track record in applying CS best practices and driving process improvements.
• Strong collaboration across Product, Engineering, and Support teams.

Responsibilities

• Own AI/automation initiatives across Customer Success.
• Train and maintain AI models and workflows.
• Partner with Enablement and Education for tool readiness.
• Identify efficiency improvements to reduce resolution time and improve CSAT.
• Deploy self-service improvements across channels.
• Track impact of AI on CS metrics and share learnings with leadership.
• Collaborate with cross-functional teams on system launches.

Skills

CS Operations

Cross-functional collaboration

Analytical thinking

Process improvement

Communication

Stakeholder management

Education

Bachelor's degree

Tools

Slack

Asana

Google Workspace

Job description

SimplePractice, LLC is seeking a Customer Success Operations Specialist who will drive AI and automation initiatives across our CS organization. You will partner with Enablement, Education, Product, and IT to build scalable tooling, processes, and self-service options that improve efficiency and CX.

You will train AI models, monitor performance, and translate feedback into improvements that reduce handling times and increase customer satisfaction.