AI-Native Client Success Leader

ConsumerAffairs; Tulsa (OK); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Job summary

ConsumerAffairs is seeking a Client Success Manager to drive client outcomes and product adoption within our Reputation Management Team in Tulsa. You will build relationships, onboard partners, monitor health, and craft strategic plans to address client needs.

You will lead demonstrations, manage data-driven insights, and collaborate with sales, engineering, and leadership to maximize partner value. In-office role; local Tulsa candidates preferred.

Qualifications

• Recommended BSc/BA in Business Administration, Marketing or a related field, or proven experience.
• Proven experience as a Client Success Manager, Account Manager, Relationship Manager or similar.
• SaaS experience is a plus.
• Proven track record of meeting and exceeding targets.
• Experienced tracking relevant KPIs (e.g. customer satisfaction).
• Skilled in putting together professional presentations with clear data stories.
• Proficient in MS Office, G-Suite, with working knowledge of CRM platforms (e.g. Salesforce).
• Proficiency in Customer Success platforms (e.g. ChurnZero, Gainsight) recommended.
• Problem-solving aptitude.
• A customer-oriented attitude.
• Excellent communication and ability to negotiate on the fly.
• Obsessed with ensuring an exceptional customer experience- for both internal and external customers.
• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently.
• Experience working to promote value through customer experience.
• Detail oriented and relies on data to drive decisions.

Responsibilities

• Drive client outcomes with a deep understanding of the partners’ success criteria, business drivers and initiatives.
• Build relationships with key employees among partners.
• Facilitate the smooth onboarding of new partners to ensure successful product adoption and a strong foundation for the partnership.
• Proactively monitor and identify client health risks and mitigate churn risk.
• Create strategic plans to address clients’ business needs.
• Analyze and monitor client data to draw insights with the goal of communicating those findings to clients to increase engagement and utilization with the product.
• Lead demonstrations of ConsumerAffairs features to stakeholders of both current and potential partners.
• Schedule regular meetings with clients to ensure they are seeing success from our partnership and alignment with their objectives.
• Identify process improvements to help drive repeatable and efficient customer engagement.
• Quickly and efficiently solve ad-hoc client issues as needed.
• Identify opportunities to expand the partnerships.
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address clients’ needs.
• Ensure accuracy of data to achieve operational excellence.

Skills

Client success

Account management

SaaS experience

KPIs tracking

Communication

Data storytelling

CRM knowledge

Customer orientation

Negotiation

Problem solving

Data-driven

Presentation skills

Education

BSc/BA in Business Administration, Marketing or related field

Tools

Salesforce

MS Office

G-Suite

ChurnZero

Gainsight

Job description

ConsumerAffairs is seeking a Client Success Manager to drive client outcomes and product adoption within our Reputation Management Team in Tulsa. You will build relationships, onboard partners, monitor health, and craft strategic plans to address client needs.

You will lead demonstrations, manage data-driven insights, and collaborate with sales, engineering, and leadership to maximize partner value. In-office role; local Tulsa candidates preferred.