AI Learning Facilitator

Duke University; Durham, Northern (NC, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Duke University’s Office of Data Science and AI seeks an AI Learning Facilitator to advance Duke’s Work Better with AI initiative. You will guide faculty and staff in using Copilot and approved AI tools through engaging, practical learning experiences.

You will support workforce transformation by delivering sessions, creating resources, and promoting responsible AI adoption across the Duke community. This is a grant-funded term position with hybrid eligibility.

Qualifications

• Two years of experience delivering training, facilitating adult learning, and supporting learning technologies.
• Experience with artificial intelligence tools, digital learning programs, or technology-enabled workforce development is preferred.
• Ability to facilitate learning in virtual, in-person, and hybrid formats.

Responsibilities

• Support or lead AI learning sessions and office hours.
• Facilitate Work Better With AI Academy sessions.
• Prepare sessions with curricula, facilitator guides, and materials; participate in rehearsals.
• Create inclusive, engaging learning environments for diverse learners.
• Translate AI concepts into practical guidance for non-technical and technical audiences.
• Develop facilitator guides and self-paced learning resources.
• Diagnose and resolve routine learner issues and escalate complex cases.
• Monitor learner engagement and document questions and feedback for curriculum improvements.
• Maintain program records and contribute to reports on participation and outcomes.
• Support related AI learning initiatives as capacity allows.

Skills

Facilitate learning

Explain concepts clearly

Gen AI concepts

Microsoft 365

Communication skills

Judgment & escalation

Time management

Teamwork

Learning mindset

Education

Bachelor's degree or equivalent

Tools

Microsoft Copilot

Microsoft 365 apps

Teams

SharePoint

Outlook

Word

PowerPoint

Excel

Job description

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Work Arrangement: Hybrid (On-Site and Remote mix)

Requisition Number: 275867

Regular or Temporary: Regular

Location: Durham, NC, US, 27710

Date: Oct 7, 2026

School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Be You.

Are you enthusiastic about helping others learn and embrace new technology? Join the Duke University School of Medicine Office of Data Science and AI as an AI Learning Facilitator and play a key role in advancing Duke's Work Better with AI initiative. In this role, you will help faculty and staff build confidence using Microsoft Copilot and other approved AI tools through engaging, practical, and responsible learning experiences.

As an educator, facilitator, and learner-support resource, you will guide participants with varying levels of technical experience while promoting responsible AI adoption across the Duke community. This is an exciting opportunity to support workforce transformation and help shape how AI is used in everyday work.

This is a grant-funded term position expected to continue through the funded project period, subject to continued funding and institutional requirements.

Work Performed

• Begin in supporting or breakout-facilitation assignments as appropriate; develop readiness to lead complete sessions, demonstrations, office hours, or other learning experiences through structured preparation, observation, rehearsal, and feedback.
• Facilitate synchronous and asynchronous Work Better With AI Academy learning experiences, including instructor-led sessions, breakout activities, office hours, demonstrations, practice exercises, and participant support.
• Prepare for assigned sessions by reviewing curriculum, facilitator guides, demonstrations, technical requirements, participant materials, and escalation procedures; participate in rehearsals, huddles, and debriefs.
• Create an inclusive, engaging, and psychologically safe learning environment for participants with varied roles, technical backgrounds, and levels of AI experience.
• Translate AI concepts, tools, and responsible-use practices into clear, accessible, and practical guidance for non-technical and technical audiences.
• Develop educational content for AI training initiatives, including recording instructional videos and creating learning assets (job aids, exercises, slide decks, and self-paced resources) for both synchronous and asynchronous formats when provided with a learning objective and module scope.
• Diagnose and resolve routine participant issues involving navigation, access, files, meeting settings, permissions, and learning activities; document recurring issues; and elevate matters requiring system administration, licensing authority, security review, privacy interpretation, or platform engineering through established channels.
• Observe learner engagement, participation patterns, points of confusion, and barriers to successful completion of learning activities; document recurring questions, challenges, and support needs; and recommend practical improvements to curriculum, facilitation approaches, learner resources, or delivery processes based on facilitation experience.
• Monitor changes in approved AI and Microsoft 365 tools that affect learning activities; test assigned workflows; identify outdated instructions, screenshots, or guidance; and update materials through the program’s established review and version-control process.
• Maintain accurate program records and contribute to reports on participation, delivery, learner experience, outcomes, and grant-related milestones.
• Contribute to communities of practice and other activities that encourage responsible experimentation, peer learning, and ongoing adoption of AI.
• The position’s initial primary assignment is the Work Better with AI Academy. As delivery capacity and program priorities permit, the employee may support related AI learning and workforce-enablement initiatives
• Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education/Training

Bachelor's degree in education, instructional design, learning sciences, information science, computer science, data science, communications, organizational development, or a related field; or an equivalent combination of education and relevant experience.

Experience

Two years of experience delivering training, facilitating adult learning, supporting learning technologies, providing technical consultation or user support, coordinating educational programs, or performing related work. Experience with artificial intelligence tools, digital learning programs, or technology-enabled workforce development is preferred.

Skills

• Ability to facilitate engaging learning experiences in virtual, in-person, and hybrid formats.
• Ability to explain technical concepts clearly and adapt instruction for learners with different backgrounds and skill levels.
• Working knowledge of generative AI concepts and tools, including prompt design, AI-assisted workflows, limitations, and responsible-use considerations.
• Demonstrated practical experience using Microsoft 365 applications in workplace settings, with the ability to develop proficiency in Microsoft Copilot, Teams, SharePoint, Outlook, Word, PowerPoint, and Excel through structured onboarding. (Preferred: experience teaching, demonstrating, or supporting Microsoft 365, Microsoft Copilot, or comparable workplace productivity platforms.)
• Strong presentation, interpersonal, written, and verbal communication skills.
• Sound judgment and ability to recognize when questions require escalation related to technology, policy, data privacy, security, accessibility, or responsible AI.
• Ability to organize work, manage multiple priorities, meet deadlines, document processes, and follow established delivery standards.
• Ability to use feedback and data to identify patterns and recommend practical curriculum or process improvements.
• Ability to work independently and collaboratively in a cross-functional, matrixed environment and to establish effective working relationships across a diverse academic and health system community.
• Commitment to continuous learning, inclusive educational practices, and responsible, accessible use of AI.

Preferred Qualifications

• Experience with Microsoft Copilot or another enterprise generative AI platform in a workplace or training context.
• Experience facilitating cohort-based adult learning, workforce development, or professional education programs.
• Experience supporting learners with varied levels of technical confidence and digital literacy.
• Experience developing facilitator guides, job aids, demonstrations, self-paced learning resources.
• Experience using participant feedback or learning data to improve educational delivery or program design.
• Familiarity with responsible AI principles, privacy, security, accessibility standards, or regulated-environment considerations.
• Experience working in higher education, academic medicine, healthcare, or another complex, matrixed organization.

Note: This role does not require Git, APIs, coding, custom agent development, embeddings, full-stack frameworks, container platforms, authentication systems, or microservice development.

This position is Hybrid eligible. The position is partially remote, and the employee must reside in a Duke University-approved state.

Be Bold.

Help lead Duke's AI-powered future. In this role, you will inspire faculty and staff to explore new ways of working through Microsoft Copilot and other approved AI tools. By delivering engaging learning experiences and practical guidance, you will help individuals build confidence, strengthen their skills, and discover opportunities to work more efficiently and creatively. If you are enthusiastic about technology, learning, and helping others succeed, this is your opportunity to make a meaningful impact across the Duke community.

Choose Duke.

At Duke, you will join a collaborative and forward-thinking community that values innovation, curiosity, and lifelong learning. As part of the Office of Data Science and AI, you will work alongside colleagues who are helping shape the future of education, research, and healthcare through responsible technology adoption. Here, you will have the opportunity to grow your expertise, contribute to a high-visibility initiative, and help advance Duke's commitment to empowering its people with the tools and knowledge they need to thrive.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/