AI IVR Tester

Sensiple; United States; Remote; USD 6,200 - 9,300; Full time

Job summary

Sensiple is seeking an experienced IVR Tester to join our remote-enabled QA team. You will conduct manual testing of IVR call flows, routing, prompts, DTMF, and integration points, with exposure to AI-driven contact center solutions.

Responsibilities include designing test cases, executing system/integration/regression tests, validating AI-assisted journeys, performing API and SQL checks, and tracking defects in Azure DevOps while collaborating with product and AI teams.

Qualifications

• 3+ years of manual testing experience in IVR or contact center applications.
• Strong understanding of IVR systems, call flows, prompts and DTMF.
• Experience with AI-enabled contact center solutions and testing.
• Familiarity with API testing, SQL data validation and defect tracking in Azure DevOps.

Responsibilities

• Analyse requirements and prepare detailed IVR test cases.
• Perform manual IVR testing of call flows, routing, prompts, DTMF and transfers.
• Execute System, Integration, Regression and End-to-End testing.
• Validate AI-powered conversational workflows and agent handoffs.
• Log, prioritize and track defects using Azure DevOps or equivalent tool.
• Validate backend data with basic SQL queries and tests.
• Collaborate with developers, analysts and AI teams to resolve issues.
• Prepare test execution and defect reports and support UAT.

Skills

Manual testing

IVR testing

AI/Conversational AI

Azure DevOps

SQL

API testing

Test planning

Tools

Azure DevOps

Job description

Job Title: IVR tester

Location : Chennai (Sipcot IT Park, Siruseri )

Mode of Work : Remote

Job Summary

We are looking for a IVR Tester with experience in IVR call flow testing, defect tracking, and validation of contact center applications. The role will involve System, Integration, and Regression testing, along with exposure to Agentic AI, conversational AI, and AI-driven contact center solutions to ensure quality delivery.

Key Responsibilities

• Analyse business and technical requirements and prepare detailed test cases.
• Perform manual IVR testing, including call flows, routing logic, prompts, DTMF, transfers, and error handling.
• Execute System, Integration, Regression, and End-to-End testing.
• Validate IVR and contact center workflows across different customer scenarios.
• Test AI-powered and Agentic AI-based conversational workflows, including intent handling, context retention, dynamic responses, and escalation to human agents.
• Validate AI agent behaviour, conversation flows, fallback scenarios, and integration with backend systems.
• Log, prioritize, and track defects using Azure DevOps or similar defect-management tools.
• Validate backend data using basic SQL queries.
• Perform Web Services/API testing and validate integrations between IVR, CRM, backend, and AI services.
• Prepare test execution reports, defect reports, and support UAT activities.
• Collaborate with developers, business analysts, product teams, and AI/automation teams to identify and resolve issues.
• Perform regression testing when IVR flows, AI models, prompts, integrations, or backend services are updated.

Requirements

• 3+ years of Manual Testing experience, preferably with IVR/contact center applications.
• Strong understanding of IVR systems and Contact Center technologies.
• Experience testing IVR call flows, routing, prompts, DTMF, transfers, and integrations.
• Experience with Azure DevOps or similar test/defect management tools.
• Knowledge of Web Services/API testing.
• Basic SQL knowledge for backend data validation.
• Understanding of Conversational AI / Generative AI / Agentic AI concepts.
• Ability to test AI-driven customer journeys and identify issues related to intent recognition, context, responses, fallback, and handoff to human agents.