AI Infrastructure Account Manager — Growth & Retention

Runpod; United States; On-site; USD 130,000 - 250,000; Full time

Benefits offered by this job

Competitive salary with commission

Equity options

Medical, dental & vision plans

Flexible PTO

$1,200 Home Office & Equipment Stipend

Job summary

Runpod is seeking an Account Manager to nurture existing customer relationships within the AI Developer Cloud space. In this role, you'll focus on retention and expansion to ensure clients derive maximum value from our platform. Your success will be measured through metrics such as renewal rates and customer satisfaction.

With responsibilities that include monitoring account health and driving upsell opportunities, you will act as a crucial point of contact for clients. A strong technical background and skills in account management are highly desirable.

Qualifications

• 2–5 years of experience in account management or customer success.
• Strong relationship skills; ability to manage multiple stakeholders.
• Good understanding of metrics like churn and net revenue retention.

Responsibilities

• Serve as the main point of contact for a portfolio of existing accounts.
• Monitor account health metrics and proactively intervene.
• Track key account metrics and report them to leadership.

Skills

Account management

Customer success

Technical acumen

Relationship management

Data analysis

CRM proficiency

Tools

CRM software

Analytics tools

Slack

Job description

Runpod is seeking an Account Manager to nurture existing customer relationships within the AI Developer Cloud space. In this role, you'll focus on retention and expansion to ensure clients derive maximum value from our platform. Your success will be measured through metrics such as renewal rates and customer satisfaction.

With responsibilities that include monitoring account health and driving upsell opportunities, you will act as a crucial point of contact for clients. A strong technical background and skills in account management are highly desirable.