AI-Driven SaaS Account Manager for Growth & Renewals

PagerDuty; Honolulu (HI); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible work options

Company equity

ESPP

Retirement plan

Generous paid vacation

Paid holidays and sick leave

Dutonian Wellness Days

Job summary

PagerDuty, Inc. in the United States seeks an Account Manager to join our diverse, customer-focused team. You will serve as the primary contact for a portfolio of existing SaaS customers, partnering with cross-functional teams to deliver outcomes, adoption, and renewals.

The ideal candidate brings data-driven account management, strong commercial acumen, and experience with SaaS and AI-enabled insights to drive value and strategic expansions.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account Management

Customer Success

Renewals

Salesforce SFDC

Gainsight

Tableau

Looker

Education

Bachelor’s degree or equivalent

Job description

PagerDuty, Inc. in the United States seeks an Account Manager to join our diverse, customer-focused team. You will serve as the primary contact for a portfolio of existing SaaS customers, partnering with cross-functional teams to deliver outcomes, adoption, and renewals.

The ideal candidate brings data-driven account management, strong commercial acumen, and experience with SaaS and AI-enabled insights to drive value and strategic expansions.