AI Implementation Lead — Drive Go‑Live & Customer Success

Avoca; New York (NY); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Flexible PTO

Company-wide off-sites

Daily in-office lunch

Dinner for late work

Commuter benefits

Workspace accommodations available

All core tools and software provided

Job summary

Avoca, based in New York, is looking for an Implementation Manager to lead post-sales onboarding. This role combines technical consulting with project management, ensuring clients achieve their goals with Avoca’s AI-driven solutions.

The ideal candidate will have 2-5 years in software implementation, strong communication skills, and fluency with integration technologies. Benefits include comprehensive health insurance and flexible paid time off.

Qualifications

• 2-5 years experience in software implementation or related field.
• Fluency with APIs, webhooks, and integration patterns.
• Experience in configuring workflows and system integrations.

Responsibilities

• Lead end-to-end implementations and project management.
• Gather and document client business requirements.
• Configure prompting and workflows to enhance call handling.

Skills

B2B software implementation

Technical account management

Project management

API fluency

Communication skills

Tools

SaaS

Workflow configuration

Job description

Avoca, based in New York, is looking for an Implementation Manager to lead post-sales onboarding. This role combines technical consulting with project management, ensuring clients achieve their goals with Avoca’s AI-driven solutions.

The ideal candidate will have 2-5 years in software implementation, strong communication skills, and fluency with integration technologies. Benefits include comprehensive health insurance and flexible paid time off.