AI-First Support Engineer (Remote)

Onboarded; United States; Remote; USD 55.000 - 80.000; Vollzeit

Benefits dieser Stelle

Equity

Benefits package (health, dental, etc)

Remote-first culture

Zusammenfassung

Onboarded is hiring a Remote Support Engineer at entry to mid level. You will triage, diagnose, and resolve day-to-day issues from customers and partner teams, maintaining SLA performance and CSAT.

The role blends reactive ticket handling with proactive content creation and automation, with growth into Solutions Engineering and related paths. You’ll work in a fast-paced, AI-forward environment, collaborating with cross-functional teams and maintaining clear, actionable updates for accounts and

Qualifikationen

• Experience in a support queue, help desk, or customer operations role.
• Proven AI-related project showing automation or agent work.
• Growth mindset demonstrated by side projects or initiatives.
• Leadership capacity or ownership of a project or outcome.

Aufgaben

• Own the ticket queue; triage by urgency and impact.
• Diagnose and resolve technical issues across configurations, logs, and APIs.
• Be the named contact for dedicated accounts and flag risks early.
• Run compliance operations (I-9, E-Verify, etc.) and coordinate with Compliance.
• Back partner support teams as Tier 2/3 and improve guides.
• Assist during live deployments to reduce friction.
• Apply AI to triage, automate, and improve reporting.
• Turn recurring issues into better runbooks or automation.

Kenntnisse

Ticket handling

AI project experience

Growth mindset

Leadership potential

Coachable and flexible

Technical curiosity

Clear communication

HR/compliance exposure (plus)

Tools

GitHub

SQL

APIs

Jobbeschreibung

Onboarded is hiring a Remote Support Engineer at entry to mid level. You will triage, diagnose, and resolve day-to-day issues from customers and partner teams, maintaining SLA performance and CSAT.

The role blends reactive ticket handling with proactive content creation and automation, with growth into Solutions Engineering and related paths. You’ll work in a fast-paced, AI-forward environment, collaborating with cross-functional teams and maintaining clear, actionable updates for accounts and