AI-Enabled Support Engineer — Remote + Equity

Onboarded; United States; À distance; USD 60 000 - 100 000; Plein temps

Avantages offerts par ce poste

Equity

Health insurance

Dental

Vision

Retirement plan

Remote-first culture

Résumé du poste

Onboarded is a remote-first platform company enabling customers to manage onboarding and compliance operations. The Support Engineer will own the ticket queue, triage by urgency, diagnose issues with APIs and data mappings, and ensure timely resolutions under SLAs.

There is a strong emphasis on AI-assisted support and building self-serve articles. The role combines reactive troubleshooting with proactive contribute-ion to knowledge bases, automation, and compliance processes.

Qualifications

• Entry to mid level candidates with a portfolio of work.
• Experience with support queues, AI projects, and a growth mindset.
• Technical curiosity with APIs, logs, data mappings, and SQL, plus clear communication.

Responsabilités

• Own the queue, triage by urgency, impact, SLA, and engagement tier.
• Diagnose and resolve technical issues with APIs, integrations, logs, and data mappings.
• Run compliance operations including I-9, E-Verify, and USCIS notice remediation.

Connaissances

APIs

Logs

Data mappings

SQL

Communication

Growth mindset

Support queues

Portfolio

Description du poste

Onboarded is a remote-first platform company enabling customers to manage onboarding and compliance operations. The Support Engineer will own the ticket queue, triage by urgency, diagnose issues with APIs and data mappings, and ensure timely resolutions under SLAs.

There is a strong emphasis on AI-assisted support and building self-serve articles. The role combines reactive troubleshooting with proactive contribute-ion to knowledge bases, automation, and compliance processes.