AI-First Cloud Support Engineer

Snowflake; Dublin (CA); On-site; USD 96,000 - 126,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Flexible spending & health savings

Paid holidays

Parental leave

Employee assistance program

Job summary

Snowflake is seeking early-career Cloud Support Engineers who blend technical depth with AI-first thinking. You will troubleshoot using AI tools, manage customer cases, and work with cross-functional teams to improve platform reliability.

The role emphasizes on-call readiness, strong communication, and collaboration with Engineering, Product, and Customer Success to deliver value and faster resolutions.

Qualifications

• 2+ years in technical support (customer-facing, ideally 24x7).
• Strong AI fluency with ability to validate AI outputs.
• Experience with AI-powered tooling and modern support environments.
• Solid troubleshooting skills including SQL, log analysis, and scripting (Python, APIs).
• Excellent written and verbal English communication.
• Basic understanding of Windows and Linux operating systems.
• Familiarity with RESTful APIs.

Responsibilities

• Own the Customer Experience from triage through resolution and follow-up.
• Leverage AI-assisted triage and diagnostics to accelerate problem-solving.
• Collaborate with Engineering, Product, and Customer Success to resolve issues.
• Document solutions in knowledge bases and refine AI-assisted drafts.
• Assist with bug reporting and feature requests with engineering teams.
• Support holiday/weekend rotations and on-call requirements.

Skills

AI fluency

Technical support experience

SQL

Python scripting

Communication skills

RESTful APIs

Education

BS/MS in Computer Science or equivalent

Tools

Langchain

Vector databases

Open-source ML models

AI tooling

Job description

Snowflake is seeking early-career Cloud Support Engineers who blend technical depth with AI-first thinking. You will troubleshoot using AI tools, manage customer cases, and work with cross-functional teams to improve platform reliability.

The role emphasizes on-call readiness, strong communication, and collaboration with Engineering, Product, and Customer Success to deliver value and faster resolutions.