Support Engineer (Fully Remote)

Onboarded; United States; Remote; USD 60,000 - 100,000; Full time

Benefits offered by this job

Equity

Health insurance

Dental

Vision

Retirement plan

Remote-first culture

Job summary

Onboarded is a remote-first platform company enabling customers to manage onboarding and compliance operations. The Support Engineer will own the ticket queue, triage by urgency, diagnose issues with APIs and data mappings, and ensure timely resolutions under SLAs.

There is a strong emphasis on AI-assisted support and building self-serve articles. The role combines reactive troubleshooting with proactive contribute-ion to knowledge bases, automation, and compliance processes.

Qualifications

• Entry to mid level candidates with a portfolio of work.
• Experience with support queues, AI projects, and a growth mindset.
• Technical curiosity with APIs, logs, data mappings, and SQL, plus clear communication.

Responsibilities

• Own the queue, triage by urgency, impact, SLA, and engagement tier.
• Diagnose and resolve technical issues with APIs, integrations, logs, and data mappings.
• Run compliance operations including I-9, E-Verify, and USCIS notice remediation.

Skills

APIs

Logs

Data mappings

SQL

Communication

Growth mindset

Support queues

Portfolio

Job description

• Support Engineers keep customers running by triaging, diagnosing, and resolving day-to-day issues.
• This is an operations role focused on response and resolution time against SLAs, CSAT, and ticket ownership.
• Expect 80% reactive work and 20% building articles, automations, and AI agents.

What You'll Do:

• Own the queue, working tickets by urgency, impact, SLA, and engagement tier.
• Diagnose and resolve technical issues with APIs, integrations, logs, and data mappings.
• Run compliance operations including I-9, E-Verify, and USCIS notice remediation.

What We're Looking For:

• Entry to mid level candidates with a proven track record and a portfolio of work.
• Experience with support queues, AI projects, and a growth mindset.
• Technical curiosity with APIs, logs, data mappings, and SQL, plus clear communication.

What We Offer:

• Competitive salary and equity in a fast-growing startup.
• Health, dental, vision, and retirement benefits.
• Remote-first culture with optional in-person collaboration.

Onboarded

Onboarded is a platform that helps customers run onboarding and compliance operations. It is a fast-growing startup with a remote-first culture and an AI-first support team that invests in employee growth.