AI-First Enterprise Customer Success Lead

MintMCP; San Mateo (CA); In loco; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

Health benefits

Direct access to CEO

Descrizione del lavoro

MintMCP is hiring for a customer success leader who owns the customer journey from onboarding through renewal and expansion. You will build mutual delivery plans, drive live product adoption with customers, and stay close as usage grows.

You’ll coordinate with engineering and leadership to resolve issues and ensure long-term value delivery. You’ll also push internally to ensure customer needs are met while shaping scalable post-sales processes.

Competenze

• Exceptional with customers and able to keep rollout on track
• Owned customer relationships end to end across CS/AM/consulting roles
• Able to drive plans and outcomes across a customer’s team
• Comfortable in technical conversations and can explain product value to a technical buyer
• Experience in retention and expansion and growing customer relationships
• Built playbooks, templates, cadences, and scalable processes
• Calm under pressure and owns outcomes when customers are unhappy
• AI-native mindset and curiosity about AI, agents, and adoption
• Moves fast with minimal process and willingness to grow into leadership

Mansioni

• Own the customer post-sale from onboarding to renewal and expansion
• Lead delivery with a mutual plan, ensuring success metrics and timelines
• Run check-ins and business reviews, flag risks early and involve engineering when needed
• Manage renewals and drive expansion to more teams and agents
• Advocate for customers internally, balancing customer needs with company priorities
• Build repeatable delivery motions, templates, and handoffs from sales to CS
• Travel to meet customers as required, in-person post-sales role

Conoscenze

Customer success

Account management

Post-sales

Technical conversations

Descrizione del lavoro

MintMCP is hiring for a customer success leader who owns the customer journey from onboarding through renewal and expansion. You will build mutual delivery plans, drive live product adoption with customers, and stay close as usage grows.

You’ll coordinate with engineering and leadership to resolve issues and ensure long-term value delivery. You’ll also push internally to ensure customer needs are met while shaping scalable post-sales processes.