AI-First Technical Customer Success Manager

EverAfter; San Francisco (CA); On-site; USD 110,000 - 180,000; Full time

Job summary

Base.ai is seeking a technically minded Customer Success Manager to drive AI-first customer programs and maximize value from the Base platform. You will blend CS leadership with hands-on solution design, workflows, and integrations to help customers scale and realize outcomes.

You’ll work at the intersection of Customer Success, Solutions Consulting, and implementation, identifying AI opportunities and guiding deployments from design to execution.

Qualifications

• 3+ years in Technical Customer Success, Solutions Consulting, Professional Services, or similar roles in tech companies.
• Technical blend of integrations, CRM implementation and software configuration.
• Strong consultative problem-solving and translating goals into practical solutions.
• Strong communication skills with customers.
• Independent, proactive, and eager to learn new technologies and use cases.

Responsibilities

• Manage a portfolio of customer accounts and understand their goals, workflows, and business objectives.
• Drive adoption, value realization, and long-term customer success.
• Identify opportunities to improve outcomes with new AI insights, workflows, modules, and use cases.
• Train and enable customers on platform capabilities and best practices.
• Independently lead basic integrations, smaller implementations, module launches, and expansion projects.
• Partner with onboarding resources on larger deployments and with R&D when advanced technical support is required.
• Leverage AI tools to increase productivity and surface CS opportunities.

Skills

Technical CS

Solutions Consulting

Project Management

CRM Implementation

Integrations

APIs

Problem Solving

Communication

Tools

CRM systems (e.g., Salesforce)

APIs & Integrations

Job description

Base.ai is seeking a technically minded Customer Success Manager to drive AI-first customer programs and maximize value from the Base platform. You will blend CS leadership with hands-on solution design, workflows, and integrations to help customers scale and realize outcomes.

You’ll work at the intersection of Customer Success, Solutions Consulting, and implementation, identifying AI opportunities and guiding deployments from design to execution.