Senior Enterprise AI Customer Success Manager

Lindus Health

San Francisco (CA)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Healthcare coverage

Retirement plans

Relocation support

Wellness programs

Job summary

Mistral is seeking a Customer Success Manager to manage a portfolio of enterprise customers, drive adoption, and ensure long-term success. You will serve as the primary contact, building trusted relationships with stakeholders across technical and executive teams.

The role emphasizes onboarding, ongoing engagement, and collaboration with Product, Engineering, and Sales to maximize value and reduce churn.

Qualifications

5+ years in customer-facing roles, ideally in a technical or SaaS environment.
Proven ability to manage enterprise customer relationships and drive adoption.
Experience engaging with Data, IT, and Engineering teams.

Responsibilities

Own the end-to-end customer lifecycle for a portfolio of enterprise accounts.
Build trusted relationships with key stakeholders and align on business outcomes.
Lead onboarding, adoption, and ongoing engagement to maximize product usage.
Monitor health metrics, identify risks, and proactively address challenges to prevent churn.
Collaborate with Sales to identify upsell and cross-sell opportunities.
Partner with Product and Engineering to gather feedback and influence the roadmap.
Deliver customer training and enablement programs to drive adoption.
Conduct regular business reviews to align goals and success metrics.