AI-Powered Client Success Manager

Bask Health; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Bask Health is seeking an AI-native Client Success Manager to own client relationships from onboarding through renewals and expansion. You will combine AI-driven insights with human empathy to help entrepreneurs launch and scale their Telehealth businesses on the Bask platform.

Ideal candidates have 5+ years in SaaS customer success or account management, experience with DTC/e-commerce clients, and a track record of using AI tools to improve workflows, adoption, and retention in fast-paced

Qualifications

• 5+ years in Customer Success, Account Management, or Client Services within a SaaS organization.
• Experience in e-commerce or supporting DTC brands is a plus.
• Hands-on experience using AI tools to improve workflows.

Responsibilities

• Own the full client lifecycle from onboarding to renewals and expansion.
• Build strong relationships and help clients launch and grow their businesses on Bask platform.
• Develop AI-assisted workflows to streamline onboarding and account management.

Skills

Customer Success

Account Management

SaaS experience

AI tooling

Onboarding & adoption

Communication skills

Ownership & accountability

Entrepreneurial mindset

Cross-functional collaboration

Startup environment experience

Tools

ChatGPT

Claude

Gemini

Job description

Bask Health is seeking an AI-native Client Success Manager to own client relationships from onboarding through renewals and expansion. You will combine AI-driven insights with human empathy to help entrepreneurs launch and scale their Telehealth businesses on the Bask platform.

Ideal candidates have 5+ years in SaaS customer success or account management, experience with DTC/e-commerce clients, and a track record of using AI tools to improve workflows, adoption, and retention in fast-paced