AI-First Client Success Manager

Bask Health

Oregon

Hybrid

USD 90,000 - 130,000

Full time

5 days ago

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Job summary

Bask Health is seeking an AI-native Client Success Manager to own client relationships from onboarding through renewals and expansion. You will leverage AI tools to research client needs, draft communications, and optimize workflows, while building strong partnerships with entrepreneurs launching telehealth ventures on Bask.

This role demands independent thinking and a balance of AI-driven efficiency with human engagement.

Qualifications

5+ years in Customer Success, Account Management, or Client Services in a SaaS organization.
Experience managing large or enterprise-sized client portfolios.
Hands-on use of AI tools to improve professional workflows.
Experience creating or improving AI-assisted processes and automations.
Strong onboarding, adoption, retention, and renewal experience.
Excellent written and verbal communication skills.

Responsibilities

Own the full client lifecycle from onboarding to renewals and expansion.
Build strong relationships and help clients launch and grow Bask platforms.
Use AI tools and LLMs to research needs, structure problems, and draft communications.
Develop AI-assisted workflows to streamline onboarding, account management, and follow-ups.
Monitor client health, platform usage, and engagement metrics to identify churn risks.
Deliver platform demonstrations, answer technical questions, and show value.
Collaborate with Product, Engineering and other teams to improve the client experience.
Work weekends.