AI-First Ecommerce Customer Success Lead — Remote

Bask Health; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Bask Health in the United States is seeking an Ecommerce Customer Success professional who owns the full customer lifecycle from onboarding to renewals, ensuring patients and providers have a seamless experience on our AI-driven platform.

You will build relationships, tailor engagement initiatives with stakeholders, analyze usage data to demonstrate value, and deliver demos and technical guidance to maximize adoption of Bask's telehealth solutions.

Qualifications

• 5+ years of experience in Customer Success or related fields.
• Experience in e-commerce environments.
• Strong written and spoken communication skills.
• Highly organized with multitasking in fast-paced settings.

Responsibilities

• Own the full customer lifecycle from onboarding to renewals.
• Develop engagement strategies that drive user adoption.
• Analyze engagement metrics and report value to stakeholders.
• Provide product demos and technical answers for customers.

Skills

Customer Success

E-commerce

Creative problem solving

Communication

Organization

Independent

Job description

Bask Health in the United States is seeking an Ecommerce Customer Success professional who owns the full customer lifecycle from onboarding to renewals, ensuring patients and providers have a seamless experience on our AI-driven platform.

You will build relationships, tailor engagement initiatives with stakeholders, analyze usage data to demonstrate value, and deliver demos and technical guidance to maximize adoption of Bask's telehealth solutions.