Customer Success Manager - AI SaaS, Onboarding & Growth

avoca; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

In-office culture in NYC

Job summary

Avoca AI in New York, NY is seeking a Customer Success Manager (CSM) to partner with Sales, Product, and Engineering to ensure customers implement and scale Avoca’s AI solutions. You’ll guide onboarding, rollout, and ongoing success, acting as a trusted advisor for home service clients and driving measurable business outcomes.

This role blends customer strategy with technical execution, designing rollout plans, facilitating adoption, and ensuring customers realize full value in a fast-growing,

Qualifications

• 2–5 years in startups in customer success, implementation, or account management.
• Exceptional communicator with strong presentation and facilitation skills.
• Analytical mindset linking KPIs to business outcomes.
• Self-motivated and entrepreneurial, thriving in fast-growth environments.
• Experience with AI, SaaS, or enterprise software implementations is a plus.

Responsibilities

• Serve as primary contact and trusted advisor for customers through onboarding and adoption.
• Lead onboarding and rollout programs tailored to customer goals.
• Conduct business reviews to align objectives and uncover value opportunities.
• Collaborate with Sales, Product, and Engineering to resolve issues and optimize experience.
• Develop and share best practices and success playbooks that scale.

Skills

Communication

Presentation & facilitation

Analytical mindset

Project management

Job description

Avoca AI in New York, NY is seeking a Customer Success Manager (CSM) to partner with Sales, Product, and Engineering to ensure customers implement and scale Avoca’s AI solutions. You’ll guide onboarding, rollout, and ongoing success, acting as a trusted advisor for home service clients and driving measurable business outcomes.

This role blends customer strategy with technical execution, designing rollout plans, facilitating adoption, and ensuring customers realize full value in a fast-growing,