AI Experience Design Lead

EY; Cincinnati (OH); Hybrid; USD 126.000 - 230.000; Vollzeit

Benefits dieser Stelle

Flexible vacation policy

Medical and dental coverage

Pension and 401(k)

Zusammenfassung

EY seeks an experienced designer to shape interaction between people and AI, owning the experience architecture for AI-assisted products. You will work across product, engineering, AI, security, and research to create intuitive, trustworthy experiences with clear user control.

The Challenger program develops reusable tools and guardrails to accelerate new services, with teams building and testing ideas in real conditions for scalable adoption.

Qualifikationen

• 7+ years of relevant and applicable experience.
• Bachelor’s Degree in a relevant field of study.
• A portfolio of shipped interaction design, design engineering, frontend engineering, or HCI work showing both thinking and implementation.
• Production proficiency in modern web or application technologies, delivering responsive, performant components.
• Experience designing for AI, search, recommendation, automation, or another adaptive system.
• Practical command of semantic UI, WCAG, WAI-ARIA, keyboard interaction, and assistive-technology testing.
• Experience extending reusable component libraries and supporting adoption across product teams.
• Travel and On-site requirements: This role requires up to 50% travel and flexibility to go into the office in a hybrid capacity.

Aufgaben

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted and agentic products.
• Conduct workflow research and usability testing with diverse users, including people who use assistive technologies.
• Build high-fidelity prototypes and accessible production components for the product’s web, application, conversational, or multimodal surfaces.
• Translate user intent into interaction specifications for clarification, uncertainty, memory, personalization, permissions, and action boundaries.
• Make plans, progress, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust calibration; partner with AI, platform, security, and evaluation specialists to improve the whole experience.

Kenntnisse

Human-AI interaction judgement

Information design

Production web technologies

Research judgement

Collaborative communication

Ausbildung

Bachelor’s Degree in a relevant field

Tools

Semantic UI

WCAG

WAI-ARIA

Keyboard interaction

Assistive-technology testing

Jobbeschreibung

EY seeks an experienced designer to shape interaction between people and AI, owning the experience architecture for AI-assisted products. You will work across product, engineering, AI, security, and research to create intuitive, trustworthy experiences with clear user control.

The Challenger program develops reusable tools and guardrails to accelerate new services, with teams building and testing ideas in real conditions for scalable adoption.