AI Experience Architect Manager

EY; Hartford (CT); Hybrid; USD 126,000 - 230,000; Full time

Job summary

EY invites applications for a senior UX/interaction design role focused on shaping how humans work with AI across web, app, and multimodal surfaces. You will own interaction architecture, translate research insights into production-ready components, and collaborate across product, engineering, security, and research teams to deliver trusted, usable experiences.

The role emphasizes designing for adaptive systems, ensuring accessibility (WCAG/WAI-ARIA), and enabling clear user control while

Qualifications

• Strong human-AI interaction judgment across complex, asynchronous workflows.
• Information design skills that communicate uncertainty, sources, permissions, and system state clearly.
• Ability to carry design intent into production under realistic latency and model variability.
• Research judgment combining qualitative insight, behavioral data, and experiments to guide product decisions.
• Collaborative communication across design, engineering, product, and control specialists.

Responsibilities

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted and agentic products.
• Conduct workflow research and usability testing with diverse users, including people who use assistive technologies.
• Build high-fidelity prototypes and accessible production components for the product’s web, application, conversational, or multimodal surfaces.
• Translate user intent into interaction specifications for clarification, uncertainty, memory, personalization, permissions, and action boundaries.
• Make plans, progress, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust calibration; partner with AI, platform, security, and evaluation specialists to improve the whole experience.

Skills

Human-AI interaction

Information design

Frontend engineering

Research judgement

Cross-functional collaboration

Education

Bachelor's Degree in a relevant field

Tools

Semantic UI

WCAG / WAI-ARIA

Assistive-technology testing

Job description

EY invites applications for a senior UX/interaction design role focused on shaping how humans work with AI across web, app, and multimodal surfaces. You will own interaction architecture, translate research insights into production-ready components, and collaborate across product, engineering, security, and research teams to deliver trusted, usable experiences.

The role emphasizes designing for adaptive systems, ensuring accessibility (WCAG/WAI-ARIA), and enabling clear user control while