AI-Enhanced Tech Support Specialist

JP Morgan Chase; Aurora (CO); On-site; USD 28,000 - 34,000; Full time

Job summary

JPMorgan Chase in Colorado's Corporate Sector Infrastructure Platforms- Data Center Services Team is seeking a Technology Support Specialist to help deliver a reliable tech experience for end users. You will troubleshoot hardware, software, and connectivity issues, leveraging live chat and service requests to resolve incidents promptly.

Daily tasks include validating AI-generated troubleshooting steps, maintaining documentation, and contributing to process improvements while upholding security

Qualifications

• Up to 6 months of experience delivering first contact end-user support for hardware, software, and network issues.
• Experience using enterprise-authorized AI capabilities to support end-user workflows with validation and data sensitivity awareness.
• Ability to review AI-assisted troubleshooting suggestions before action and escalate when unsure.
• Exposure to live chat, incident/service request management, and runbooks for issue resolution.
• Baseline knowledge of common hardware components and networking concepts.
• Ability to balance tasks while documenting outcomes.

Responsibilities

• Provides basic first-line support for hardware, software, and technology issues via live chat and service requests using established problem-solving techniques.
• Uses enterprise-authorized AI capabilities to speed up issue triage and knowledge capture with proper validation and data handling.
• Apply knowledge of hardware components, networking concepts, and operational management to support technology systems.
• Contribute to process improvements by identifying optimization opportunities and providing feedback.

Skills

First-line support

AI-assisted troubleshooting

AI validation

Incident management tools

Hardware & networking basics

Documentation

Job description

JPMorgan Chase in Colorado's Corporate Sector Infrastructure Platforms- Data Center Services Team is seeking a Technology Support Specialist to help deliver a reliable tech experience for end users. You will troubleshoot hardware, software, and connectivity issues, leveraging live chat and service requests to resolve incidents promptly.

Daily tasks include validating AI-generated troubleshooting steps, maintaining documentation, and contributing to process improvements while upholding security