Technology Support III - Application & Infrastructure Support Engineer III (AI-Enabled)

JPMorganChase; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking a Technology Support III in Plano, TX, to ensure operational stability, availability, and performance of production application flows. You will troubleshoot, maintain, and resolve production service interruptions across internally and externally developed systems, driving a culture of continuous improvement.

The role emphasizes AI-assisted incident triage, secure handling of data, and adherence to resiliency and security standards, with strong collaboration across

Qualifications

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Demonstrated experience leading effective use of approved AI-assisted software development tools with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Experience in observability and monitoring tools and techniques.
• Exposure to ITIL processes.
• Experience with Python and Terraform.
• Strong understanding of Kubernetes; microservices architecture.

Responsibilities

• Provides end-to-end application and infrastructure service delivery and supports day-to-day maintenance of the firm's systems to ensure operational stability and availability.
• Uses enterprise-authorized AI capabilities to speed up incident triage and trend analysis from operational signals, validating outputs and handling data per sensitivity and security requirements.
• Assist in monitoring production environments for anomalies, address issues using observability tools, and identify issues for escalation and communication while providing solutions to stakeholders.
• Drives team adoption of enterprise-authorized AI-assisted engineering practices to improve code quality, delivery speed, and operational outcomes with validation standards.
• Applies knowledge of SDLC tools, including AI-assisted development and automation capabilities, to improve automation value.
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management for full stack systems.
• Promote reuse of AI-assisted patterns in incident/problem/change routines to address recurring interruptions.

Skills

Troubleshooting

Incident response

Observability

Python

Tools

Terraform

Kubernetes

AWS

Job description

Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalated, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities

• Provides end-to-end application and infrastructure service delivery and supports day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
• Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
• Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required Qualifications, Capabilities, And Skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
• Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security
• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience with Python and Terraform
• Strong understanding of Kubernetes; microservices architecture

Preferred Qualifications, Capabilities, And Skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Exposure to microservice architecture (specifically EKS and ECS in AWS will be an added advantage)
• Working understanding of public cloud

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching and more

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.