AI Enablement Specialist: Training & Automation

Epiq Systems, Inc.; New York (NY); On-site; USD 140,000 - 175,000; Full time

Job summary

Epiq Systems, Inc. in New York is seeking a Customer Enablement Specialist to build training curricula, materials, and documentation for Epiq Global teams and clients.

You will release readiness materials for each release, lead internal sales training, and craft messaging and demo scripts to ensure consistent explanations of the platform. This role also involves developing AI agents and automation to reduce routine work, collaborating with Legal Engineers, Customer Success, Product, and global

Qualifications

• 4+ years in enablement, solutions, or technical training roles in B2B SaaS.
• Hands-on experience building AI agents or automations used by others.
• Daily use of AI in your own work with demonstrable examples.
• Clear writing and presenting for both legal and non-legal audiences.
• Strong organization across assets and releases.
• Nice to have: Legal-tech or eDiscovery experience.
• Experience with scripting or APIs.
• Experience building certification or onboarding programs.

Responsibilities

• Build training curricula, materials, and documentation for Epiq Global teams and clients.
• Prepare release readiness materials so teams know what changes to use.
• Lead internal sales training and update it as the platform evolves.
• Maintain messaging, positioning, and demo scripts for consistency.
• Create client-ready materials lawyers can use after go-live.
• Develop AI agents and automations and connect team tools.
• Identify power users at each client and enable peer training.
• Scale onboarding content as the client base grows.
• Measure training outcomes and drive improvements.

Skills

Enablement experience

AI automation

Writing & presentation

Organization

Education

Bachelor's degree

Tools

APIs

Scripting

AI platforms

Job description

Epiq Systems, Inc. in New York is seeking a Customer Enablement Specialist to build training curricula, materials, and documentation for Epiq Global teams and clients.

You will release readiness materials for each release, lead internal sales training, and craft messaging and demo scripts to ensure consistent explanations of the platform. This role also involves developing AI agents and automation to reduce routine work, collaborating with Legal Engineers, Customer Success, Product, and global