Customer Enablement Specialist

Epiq Systems, Inc.; New York (NY); On-site; USD 140,000 - 175,000; Full time

Job summary

Epiq Systems, Inc. in New York is seeking a Customer Enablement Specialist to build training curricula, materials, and documentation for Epiq Global teams and clients.

You will release readiness materials for each release, lead internal sales training, and craft messaging and demo scripts to ensure consistent explanations of the platform. This role also involves developing AI agents and automation to reduce routine work, collaborating with Legal Engineers, Customer Success, Product, and global

Qualifications

• 4+ years in enablement, solutions, or technical training roles in B2B SaaS.
• Hands-on experience building AI agents or automations used by others.
• Daily use of AI in your own work with demonstrable examples.
• Clear writing and presenting for both legal and non-legal audiences.
• Strong organization across assets and releases.
• Nice to have: Legal-tech or eDiscovery experience.
• Experience with scripting or APIs.
• Experience building certification or onboarding programs.

Responsibilities

• Build training curricula, materials, and documentation for Epiq Global teams and clients.
• Prepare release readiness materials so teams know what changes to use.
• Lead internal sales training and update it as the platform evolves.
• Maintain messaging, positioning, and demo scripts for consistency.
• Create client-ready materials lawyers can use after go-live.
• Develop AI agents and automations and connect team tools.
• Identify power users at each client and enable peer training.
• Scale onboarding content as the client base grows.
• Measure training outcomes and drive improvements.

Skills

Enablement experience

AI automation

Writing & presentation

Organization

Education

Bachelor's degree

Tools

APIs

Scripting

AI platforms

Job description

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.Job Description:About Epiq AI LabsEpiq AI Labs, established by Epiq in 2025, brings together builders, researchers, academics, legal professionals, and industry leaders to advance AI for complex legal and corporate challenges. Its work includes foundational AI research, large-scale data analysis, collaborative development of practical solutions, and AI education. Alongside research, the Labs leads the development of Epiq’s flagship AI platform—the foundation for AI-powered workflows across litigation, compliance, antitrust, and other complex legal and corporate matters.About the RoleAs our Customer Enablement Specialist, you’ll make sure everyone who explains or uses our platform can do it well. You’ll create training, documentation, messaging, and demo scripts for Epiq Global teams and our clients, keep them current with every release, and build AI agents and automations that take routine work off the team.You’ll split your time between building AI tools and teaching people to use the platform well. You’ll work closely with our Legal Engineers, Customer Success Managers, Product, and Epiq Global teams. You won’t own client accounts; your work makes everyone who does faster. You don’t need to be a lawyer. You’ll work from our New York office and serve clients in every region, including EMEA and APAC.What You’ll DoTraining Curricula: Build training curricula, materials, and documentation for Epiq Global teams and clients.Release Readiness: Prepare Epiq Global teams and clients for each release, so everyone knows what’s changing and how to use it.Internal Sales Training: Lead internal sales training with our Customer Success Managers, and update it as the platform changes.Messaging and Positioning: Maintain messaging, positioning, and demo scripts so Epiq Global teams explain the platform clearly and consistently.Client Materials: Create materials clients’ lawyers can use after go-live, working with Customer Success Managers.AI Agents and Automation: Build AI agents and automations for the team’s routine work, and connect the tools the team uses so they work together.Power Users: Identify power users at each client and give them what they need to teach their colleagues.Scaled Onboarding: Build materials that move more onboarding into the product as the client base grows.Measurement: Track whether training works, and use the results to improve it.What You Bring4+ years in enablement, solutions, or technical training roles, ideally in B2B SaaS.Hands-on experience building AI agents or automations that other people rely on.Daily use of AI in your own work, with things you’ve built that you can walk through in interviews.A record of turning complex workflows and expert knowledge into training people actually use.Clear writing and presenting for both legal and non-legal audiences.Strong organization across many assets and releases.Nice to HaveLegal-tech or eDiscovery experience.Experience with scripting or APIs.Experience building certification or onboarding programs.What Success Looks LikeEpiq Global teams and clients get up to speed quickly on each release.Every release has training ready before it reaches clients.Agents and automations you build take routine work off the team.#LI-KS1 #1100 Epiq eDiscovery Solutions, Inc.The Compensation range for this role is $140,000 - $175,000 USD annually and may be eligible for an annual bonus.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.Must be authorized to work in the United States for any employer.Your specific salary will be determined based on several factors:Location-based market rate for the roleYour abilities in relation to the job specificationPerformance during screening and interviewPay parity with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Epiq Leadership CompassFosters Relationships & CollaborationBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.Build trust-based partnershipsNurture long-term relationshipsRemove collaboration barriersCelebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementAchieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.Improve workflows for team efficiencyUse clear documentation and expectationsResolve issues quickly using data and feedbackIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.