AI Enablement Specialist: Global Training & Automation

Epiq Systems, Inc; New York (NY); Hybrid; USD 140,000 - 175,000; Full time

Job summary

Epiq Systems, Inc is seeking a Customer Enablement Specialist to ensure teams and clients can effectively use our AI-powered platform. You’ll create training, documentation, messaging, and demo scripts for Epiq Global teams and clients, and keep them current with every release while building AI agents that reduce routine work.

You’ll split time between building AI tools and teaching users, collaborating with Legal Engineers, Customer Success Managers, Product, and Epiq Global teams.

Qualifications

• Experience in enablement, solutions, or technical training in B2B SaaS.
• Hands-on AI agents or automations development.
• Daily use of AI with demonstrable projects.
• Ability to translate complex workflows into training.
• Clear writing for legal and non-legal audiences.
• Experience with scripting or APIs.
• Experience building onboarding or certification programs.

Responsibilities

• Training curricula development for teams and clients.
• Prepare release readiness materials for stakeholders.
• Lead internal sales training and keep it updated.
• Maintain messaging and demo scripts for consistency.
• Create client materials for use post go-live.
• Build AI agents and automations to streamline work.
• Identify power users and enable peer teaching.
• Scale onboarding with product-driven materials.
• Measure training effectiveness and iterate.

Skills

Enablement

AI Automation

Technical Training

Writing & Presentation

Scripting & APIs

Tools

APIs

Scripting

Job description

Epiq Systems, Inc is seeking a Customer Enablement Specialist to ensure teams and clients can effectively use our AI-powered platform. You’ll create training, documentation, messaging, and demo scripts for Epiq Global teams and clients, and keep them current with every release while building AI agents that reduce routine work.

You’ll split time between building AI tools and teaching users, collaborating with Legal Engineers, Customer Success Managers, Product, and Epiq Global teams.