Customer Enablement Specialist

Epiq Systems, Inc; New York (NY); Hybrid; USD 140,000 - 175,000; Full time

Job summary

Epiq Systems, Inc is seeking a Customer Enablement Specialist to ensure teams and clients can effectively use our AI-powered platform. You’ll create training, documentation, messaging, and demo scripts for Epiq Global teams and clients, and keep them current with every release while building AI agents that reduce routine work.

You’ll split time between building AI tools and teaching users, collaborating with Legal Engineers, Customer Success Managers, Product, and Epiq Global teams.

Qualifications

• Experience in enablement, solutions, or technical training in B2B SaaS.
• Hands-on AI agents or automations development.
• Daily use of AI with demonstrable projects.
• Ability to translate complex workflows into training.
• Clear writing for legal and non-legal audiences.
• Experience with scripting or APIs.
• Experience building onboarding or certification programs.

Responsibilities

• Training curricula development for teams and clients.
• Prepare release readiness materials for stakeholders.
• Lead internal sales training and keep it updated.
• Maintain messaging and demo scripts for consistency.
• Create client materials for use post go-live.
• Build AI agents and automations to streamline work.
• Identify power users and enable peer teaching.
• Scale onboarding with product-driven materials.
• Measure training effectiveness and iterate.

Skills

Enablement

AI Automation

Technical Training

Writing & Presentation

Scripting & APIs

Tools

APIs

Scripting

Job description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

About Epiq AI Labs

Epiq AI Labs, established by Epiq in 2025, brings together builders, researchers, academics, legal professionals, and industry leaders to advance AI for complex legal and corporate challenges. Its work includes foundational AI research, large‑scale data analysis, collaborative development of practical solutions, and AI education. Alongside research, the Labs leads the development of Epiq’s flagship AI platform—the foundation for AI‑powered workflows across litigation, compliance, antitrust, and other complex legal and corporate matters.

About the Role

As our Customer Enablement Specialist, you’ll make sure everyone who explains or uses our platform can do it well. You’ll create training, documentation, messaging, and demo scripts for Epiq Global teams and our clients, keep them current with every release, and build AI agents and automations that take routine work off the team. You’ll split your time between building AI tools and teaching people to use the platform well. You’ll work closely with our Legal Engineers, Customer Success Managers, Product, and Epiq Global teams. You won’t own client accounts; your work makes everyone who does faster. You don’t need to be a lawyer. You’ll work from our New York office and serve clients in every region, including EMEA and APAC.

What You’ll Do

• Training Curricula: Build training curricula, materials, and documentation for Epiq Global teams and clients.
• Release Readiness: Prepare Epiq Global teams and clients for each release, so everyone knows what’s changing and how to use it.
• Internal Sales Training: Lead internal sales training with our Customer Success Managers, and update it as the platform changes.
• Messaging and Positioning: Maintain messaging, positioning, and demo scripts so Epiq Global teams explain the platform clearly and consistently.
• Client Materials: Create materials clients’ lawyers can use after go‑live, working with Customer Success Managers.
• AI Agents and Automation: Build AI agents and automations for the team’s routine work, and connect the tools the team uses so they work together.
• Power Users: Identify power users at each client and give them what they need to teach their colleagues.
• Scaled Onboarding: Build materials that move more onboarding into the product as the client base grows.
• Measurement: Track whether training works, and use the results to improve it.

What You Bring

• 4+ years in enablement, solutions, or technical training roles, ideally in B2B SaaS.
• Hands‑on experience building AI agents or automations that other people rely on.
• Daily use of AI in your own work, with things you’ve built that you can walk through in interviews.
• A record of turning complex workflows and expert knowledge into training people actually use.
• Clear writing and presenting for both legal and non‑legal audiences.
• Strong organization across many assets and releases.
• Nice to Have Legal‑tech or eDiscovery experience.
• Experience with scripting or APIs.
• Experience building certification or onboarding programs.

What Success Looks Like

Epiq Global teams and clients get up to speed quickly on each release. Every release has training ready before it reaches clients. Agents and automations you build take routine work off the team.

#LI-KS1 #1100

Compensation

The Compensation range for this role is $140,000 - $175,000 USD annually and may be eligible for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Must be authorized to work in the United States for any employer. Your specific salary will be determined based on several factors: Location‑based market rate for the role; Your abilities in relation to the job specification; Performance during screening and interview; Pay parity with the wider team in the considered location. Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

• Fosters Relationships & Collaboration
• Build trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
• Build trust‑based partnerships
• Nurture long‑term relationships
• Remove collaboration barriers
• Celebrate cross‑team success
• Engages & Influences
• Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
• Use storytelling to build buy‑in
• Align communication with organizational goals
• Guild alignment through strong engagement
• Maximizes Performance
• Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management
• Achieves Operational Success
• Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

About Epiq

Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject‑matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.