AI Enablement Specialist — Training, Demos & Automations

Enablement Squad; New York (NY); Hybrid; USD 140,000 - 175,000; Full time

Job summary

Epiq Global is seeking a Customer Enablement Specialist in New York with a hybrid work model. You will create training, documentation, messaging, and demo scripts for the Epiq AI platform, and build AI agents to streamline routine work across Global teams and clients.

You will collaborate with Legal Engineers, Customer Success Managers, Product, and other Global teams to keep materials current with every release and ensure rapid onboarding of clients and teams.

Qualifications

• 4+ years in enablement, solutions, or technical training roles, ideally in B2B SaaS.
• Hands-on experience building AI agents or automations that others rely on.
• Daily use of AI in your own work, with demonstrable builds you can discuss in interviews.

Responsibilities

• Training curricula: Build curricula, materials, and documentation for Epiq Global teams and clients.
• Release readiness: Prepare teams and clients for each release, detailing changes and usage.
• Internal sales training: Lead sessions with Customer Success Managers and update as the platform evolves.
• Messaging and positioning: Maintain clear messaging, positioning, and demo scripts across teams.
• Client materials: Create materials clients’ lawyers can use post go-live, with CS input.
• AI agents and automation: Build agents/automations to handle routine tasks and integrate tools.
• Power users: Identify power users at each client and enable them to train others.
• Scaled onboarding: Develop materials to move onboarding into the product as clients grow.
• Measurement: Track training effectiveness and use data to improve programs.

Job description

Epiq Global is seeking a Customer Enablement Specialist in New York with a hybrid work model. You will create training, documentation, messaging, and demo scripts for the Epiq AI platform, and build AI agents to streamline routine work across Global teams and clients.

You will collaborate with Legal Engineers, Customer Success Managers, Product, and other Global teams to keep materials current with every release and ensure rapid onboarding of clients and teams.