AI Enablement Program Manager

Amazon; New York (NY); On-site; USD 127,000 - 185,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in New York seeks a strategic Program Manager to lead AI enablement across Rapid & Rural Logistics. You will design frameworks to democratize AI, build enablement programs, and partner with Tech teams to scale prototypes into production.

The role demands executive stakeholder management, cross-functional coordination, and measurable impact through KPIs and ROI, with a focus on transforming employees into AI-capable problem solvers.

Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree
• Experience with AI/ML technologies
• 7+ years of spearheading strategic cross-functional initiatives that deliver measurable financial results
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without a direct reporting relationship
• Experience with data analysis and business case development, and managing programs from concept to implementation

Responsibilities

• Translate the AI enablement vision into executable roadmaps, designing programs that transform employees into AI-capable problem solvers through scalable playbooks, role-based pathways (AI Explorer, Practitioner, Champion), and an AI Champions network that fosters a culture of AI-first thinking
• Design and execute programs that transform R2L employees into AI-capable problem solvers who can build self-help tools and prototypes using their business knowledge
• Build scalable playbooks, role-based pathways (AI Explorer → Practitioner → Champion), and 'office hours' to support employees at varying levels of AI proficiency
• Drive adoption of AI tools through internal communications, workshops, and an AI Champions network to foster a culture of AI-first thinking and active problem-solving
• Partner with Tech teams, and other stakeholders to facilitate partnerships, scale prototypes into production solutions, and integrate AI into existing workflows
• Enable employees to identify high-impact use cases, build proof-of-concepts, and articulate business value to Tech teams for scaling
• Define and track KPIs for AI adoption (training completion, active tool usage, prototypes developed, solutions scaled), productivity gains, and ROI to provide transparency to senior leadership
• Conduct impact assessments that quantify business outcomes from employee-built AI solutions, including productivity gains, quality improvements, and cost savings
• Facilitate peer learning through AI Champions showcases, monthly sessions, AMAs, and community forums that accelerate adoption and innovation
• Establish mechanisms that capture learnings from frontline teams and inform continuous program improvement, ensuring enablement remains relevant and effective

Skills

Program management

Data-driven decisions

Stakeholder management

AI/ML familiarity

Cross-functional leadership

Education

Bachelor's degree

Master's degree (preferred)

Job description

Amazon.com Services LLC in New York seeks a strategic Program Manager to lead AI enablement across Rapid & Rural Logistics. You will design frameworks to democratize AI, build enablement programs, and partner with Tech teams to scale prototypes into production.

The role demands executive stakeholder management, cross-functional coordination, and measurable impact through KPIs and ROI, with a focus on transforming employees into AI-capable problem solvers.