Program Manager AI Enablement , Sub Same Day (SSD) / R2L

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Employee discounts

Job summary

Amazon.com Services LLC in Bellevue, WA seeks a strategic Program Manager to lead AI Enablement across R2L, designing scalable frameworks and playbooks to democratize AI across operations.

You will build capability programs, partner with Tech teams to scale prototypes, and measure success with KPIs including adoption and ROI. Strong stakeholder management and execution are required.

Qualifications

• 5+ years of program or project management experience.
• Experience with AI/ML technologies.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Bachelor's degree.
• Experience with cross-functional partnerships and influencing stakeholders.
• Experience with data analysis and business case development.
• Experience leading strategic cross-functional initiatives delivering measurable financial results.

Responsibilities

• Translate the AI enablement vision into executable roadmaps, designing programs that transform employees into AI-capable problem solvers through scalable playbooks, role-based pathways, and an AI Champions network.
• Design and execute programs that transform employees into AI-capable problem solvers who can build self-help tools and prototypes using their business knowledge.
• Build scalable playbooks, role-based pathways, and 'office hours' to support employees at varying levels of AI proficiency.
• Drive adoption of AI tools through internal communications, workshops, and an AI Champions network to foster a culture of AI-first thinking and active problem-solving.
• Partner with Tech teams and other stakeholders to facilitate partnerships, scale prototypes into production solutions, and integrate AI into existing workflows.
• Enable employees to identify high-impact use cases, build proof-of-concepts, and articulate business value to Tech teams for scaling.
• Define and track KPIs for AI adoption (training completion, active tool usage, prototypes developed, solutions scaled), productivity gains, and ROI to provide transparency to senior leadership.
• Conduct impact assessments that quantify business outcomes from employee-built AI solutions, including productivity gains, quality improvements, and cost savings.
• Facilitate peer learning through AI Champions showcases, monthly sessions, AMAs, and community forums that accelerate adoption and innovation.
• Establish mechanisms that capture learnings from frontline teams and inform continuous program improvement, ensuring enablement remains relevant and effective.

Skills

Program management

Data-driven

Stakeholder management

Cross-functional collaboration

Strategic thinking

AI/ML familiarity

Change management

Communication

Education

Bachelor's degree

Master's degree (preferred)

Job description

Description

The Rapid & Rural Logistics (R2L) team is seeking a strategic Program Manager to lead AI Enablement across our high-growth operational businesses. R2L owns end-to-end customer fulfillment aspects including supply chain planning, operations, central programs, delivery, and technology. This role will design and implement frameworks that democratize AI capabilities, enabling teams to leverage AI to drive operational excellence through intelligent automation. This role requires a strategic leader who can balance executive stakeholder management with cross-functional coordination, change management expertise with technical fluency, and strategic thinking with pragmatic execution.

You will build the capability development programs, enablement frameworks, and partnership mechanisms that transform R2L employees into AI-capable problem solvers who can build self-help tools and prototypes using their business knowledge. This includes creating structured learning pathways that enable employees to graduate from foundational AI skills to active problem-solving, facilitating partnerships with Tech teams to scale prototypes into production solutions, and measuring success by how many employees are actively solving business problems with AI.

Key job responsibilities

• Translate the AI enablement vision into executable roadmaps, designing programs that transform employees into AI-capable problem solvers through scalable playbooks, role-based pathways (AI Explorer, Practitioner, Champion), and an AI Champions network that fosters a culture of AI-first thinking
• Design and execute programs that transform R2L employees into AI-capable problem solvers who can build self-help tools and prototypes using their business knowledge
• Build scalable playbooks, role-based pathways (AI Explorer → Practitioner → Champion), and 'office hours' to support employees at varying levels of AI proficiency
• Drive adoption of AI tools through internal communications, workshops, and an AI Champions network to foster a culture of AI-first thinking and active problem-solving
• Partner with Tech teams, and other stakeholders to facilitate partnerships, scale prototypes into production solutions, and integrate AI into existing workflows
• Enable employees to identify high-impact use cases, build proof-of-concepts, and articulate business value to Tech teams for scaling
• Define and track KPIs for AI adoption (training completion, active tool usage, prototypes developed, solutions scaled), productivity gains, and ROI to provide transparency to senior leadership
• Conduct impact assessments that quantify business outcomes from employee-built AI solutions, including productivity gains, quality improvements, and cost savings
• Facilitate peer learning through AI Champions showcases, monthly sessions, AMAs, and community forums that accelerate adoption and innovation
• Establish mechanisms that capture learnings from frontline teams and inform continuous program improvement, ensuring enablement remains relevant and effective

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree
• Experience with AI/ML technologies
• 7+ years of spearheading strategic cross-functional initiatives that deliver measurable financial results and advance organizational objectives experience
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
• Experience with data analysis and business case development, and managing programs from concept to implementation

Preferred Qualifications

• Experience working with global cross-functional teams
• Master's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
• Experience working with technology teams and solving operational issues using technology
• Experience creating and implementing large-scale programs

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10477577