Support Engineer: AI Solutions & Customer Impact

KeyMark Inc; Liberty Township (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

KeyMark Inc is seeking self-motivated individuals to join our Support Engineering Team in Ohio. The role focuses on becoming an expert on KeyMark software and solutions, with product training and industry certifications provided.

You will deliver direct technical support to customers, assist with upgrades, and document issues. Some after-hours/weekend work may be required. A Bachelor’s degree in CS or equivalent is preferred.

Qualifications

• Bachelor’s degree or equivalent working experience required.
• Experience in customer interface preferred.
• Knowledge of AI concepts is a plus.
• Strong communication and documentation skills.

Responsibilities

• Provide direct technical support to customers.
• Deliver remote assistance for product upgrades.
• Manage customer escalations to timely completion and root-cause analysis.
• Document customer interactions in the tracking system.
• Troubleshoot and resolve complex technical problems.
• Collaborate with teams to support AI-based offerings.

Skills

Communication skills

Troubleshooting

Documentation

Teamwork

Independent work

AI concepts

OOP concepts

Education

Bachelor’s degree in computer science, Computer Information Systems, Computer Engineering, MIS, or IT, or equivalent working experience

Tools

Windows Server

Active Directory

IIS

SQL Server

Job description

KeyMark Inc is seeking self-motivated individuals to join our Support Engineering Team in Ohio. The role focuses on becoming an expert on KeyMark software and solutions, with product training and industry certifications provided.

You will deliver direct technical support to customers, assist with upgrades, and document issues. Some after-hours/weekend work may be required. A Bachelor’s degree in CS or equivalent is preferred.