AI-Enabled Executive Assistant for Global Leader

ServiceNow; Raleigh (NC); Hybrid; USD 110,000 - 160,000; Full time

Job summary

ServiceNow is seeking an Executive Administrative Assistant to the Global Partnerships & Channels (GPC) Leader. This AI-forward role partners with the executive to maximize calendar efficiency, coordination of internal and external engagements, travel logistics, and high‑velocity scheduling across a worldwide ecosystem of customers, partners, and leaders.

The position requires 7+ years supporting senior executives, proficiency with AI EA tools, and a strong track record of driving productivity

Qualifications

• Certification in Certified Administrative Professional (CAP) or equivalent administrative credential preferred.
• 7+ years of progressive experience supporting senior executives, preferably at the SVP, EVP, or C‑suite level in a global technology, high‑growth, or similarly fast‑paced environment.
• Demonstrated proficiency with AI‑enabled Executive Assistant (AI EA) tools and platforms. This is a core requirement of the role—not simply general familiarity or fluency with AI.
• Proven experience personally incorporating AI EA tools into executive administrative workflows such as complex calendar and scheduling management, meeting preparation, executive briefing, action tracking, follow‑up, travel, communications, and productivity management.
• Broader proficiency with generative AI, workflow automation, and productivity technologies, with the ability to combine these capabilities with specialized AI EA tools.
• Demonstrated success supporting a global executive operating at exceptional speed, with complex stakeholder demands and priorities that can change rapidly.
• Exceptional agility, adaptability, and flexibility, including the ability to reprioritize and execute quickly without sacrificing accuracy.
• Exceptional attention to detail and a demonstrated record of accuracy in high‑volume, high‑velocity executive environments.
• Advanced ability to manage highly complex global calendars and make independent prioritization decisions with limited direction.
• A productivity and continuous‑improvement mindset: instinctively identifies opportunities to simplify, automate, standardize, eliminate unnecessary work, and improve how the executive office operates.
• Exceptional judgment, discretion, executive presence, and ability to manage highly sensitive and confidential information.
• Strong written and verbal communication skills and confidence engaging with senior internal executives, customers, partners, and external stakeholders.
• A highly anticipatory working style—the ability to recognize what is needed, understand implications, and act before being asked.
• Ability to remain composed and highly effective amid ambiguity, urgency, last‑minute change, and competing demands.

Responsibilities

• Own a highly complex, dynamic global executive calendar involving C‑suite leaders, senior internal executives, customers, strategic partners, industry leaders, and employees.
• Manage the calendar as a strategic business tool, ensuring executive time is aligned to the highest‑value business, customer, partner, talent, and leadership priorities.
• Make rapid, thoughtful decisions when priorities change, understanding what can move, what cannot move, who needs to be informed, and what downstream implications must be addressed.
• Anticipate conflicts, preparation requirements, decision points, travel implications, and follow‑up needs before they become issues.
• Reprioritize quickly and confidently in an environment where the executive’s schedule may change multiple times in a day.
• Protect focus time while preserving the flexibility required of a highly visible global leader.
• Orchestrate internal and external executive engagements from initial request through preparation, execution, and follow‑up.
• Coordinate engagements with ServiceNow executives, customers, partners, industry leaders, external organizations, and other high‑priority stakeholders.
• Ensure the executive enters critical engagements with the right context, objectives, participants, materials, logistics, and preparation.
• Maintain visibility to commitments and follow‑up resulting from executive engagements and ensure actions move forward quickly.
• Coordinate across executive offices and external organizations to create a highly professional, responsive, and seamless stakeholder experience.
• Represent the GPC Leader with discretion, confidence, sound judgment, and strong executive presence.
• Enable the operating rhythm of the GPC leadership team, including leadership meetings, business reviews, planning sessions, executive offsites, talent discussions, company events, and key partner engagements.
• Partner closely with the Chief of Staff to translate business priorities into an effective executive cadence and use of the leader’s time.
• Maintain a working understanding of GPC priorities, key decisions, leadership commitments, and upcoming milestones so administrative decisions can be made with appropriate business context.
• Connect meetings, decisions, commitments, and follow‑up rather than treating individual calendar events as isolated activities.
• Anticipate what the leader and leadership team will need next and initiate action without waiting for direction.
• Coordinate cross‑functional executive office partnerships with HR, Finance, Strategy, and other key functions.
• Global Travel & Executive Logistics: manage complex domestic and international travel and associated logistics.

Skills

AI EA tools

Executive calendar management

Global calendar coordination

Stakeholder management

Education

CAP or admin credential preferred

Job description

ServiceNow is seeking an Executive Administrative Assistant to the Global Partnerships & Channels (GPC) Leader. This AI-forward role partners with the executive to maximize calendar efficiency, coordination of internal and external engagements, travel logistics, and high‑velocity scheduling across a worldwide ecosystem of customers, partners, and leaders.

The position requires 7+ years supporting senior executives, proficiency with AI EA tools, and a strong track record of driving productivity