AI-Driven Research & Voice of Customer Manager

North Highland; Atlanta (GA); Vor Ort; USD 110.000 - 150.000; Vollzeit

Zusammenfassung

North Highland seeks a Manager, AI-Enabled Research & Voice of Customer in Atlanta to modernize how insights are discovered, synthesized, and activated. You will lead AI-driven research workflows and VoC programs across multiple teams, delivering executive-ready insights and scalable processes.

The role emphasizes designing survey programs, leveraging AI tools, and driving data-informed decisions, with collaboration across Strategy & Growth, Commercial Enablement, Marketing, and client teams.

Qualifikationen

• 5+ years of experience in market research, customer insights, VoC, or related field.
• Strong experience in survey design, analysis, and executive storytelling.
• Practical experience using AI tools for prompting, synthesis, and workflow acceleration.
• Strong analytical skills (advanced Excel; data interpretation).
• Experience leading VoC / client satisfaction programs (e.g., PSAT, CSAT).
• Ability to translate data into clear, actionable insights.
• Strong stakeholder management and communication skills.

Aufgaben

• AI-enabled research, synthesis, and workflow automation to accelerate market scans, competitive intelligence, and account research.
• Lead Voice of Customer programs, design surveys, analyze results, and deliver actionable insights for stakeholders.
• Design and execute secondary research strategies; build dashboards and visuals for senior stakeholders.

Kenntnisse

AI-enabled research

Voice of Customer (VoC)

Survey design

Data analysis

Executive storytelling

Stakeholder management

Power BI

Excel

Tools

Salesforce

Copilot / AI tools

Jobbeschreibung

North Highland seeks a Manager, AI-Enabled Research & Voice of Customer in Atlanta to modernize how insights are discovered, synthesized, and activated. You will lead AI-driven research workflows and VoC programs across multiple teams, delivering executive-ready insights and scalable processes.

The role emphasizes designing survey programs, leveraging AI tools, and driving data-informed decisions, with collaboration across Strategy & Growth, Commercial Enablement, Marketing, and client teams.