AI-Driven UX Designer for Customer Service Tools

Amazon; Seattle (WA); On-site; USD 118,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon's Customer Service User Experience Studio is seeking a UX Designer to improve the operational tools that anticipate customer needs and enable associates to solve real-world challenges before they reach customers.

Our studio is made up of a team of designers, researchers, writers, PMs, product managers, and developers to drive a design process that always works backward from the customer.

Qualifications

• 3+ years of design experience.
• Have an available online portfolio.
• Bachelor's degree in graphic design, interactive design, or equivalent.
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar.
• Experience in delivering design solutions as a UX designer or interaction designer.

Responsibilities

• Build end-to-end designs for a brand new customer service tools, from concept to launch.
• Partner with product, engineering, and research teams to deliver impactful solutions.
• Participate in design reviews and workshops to align stakeholders on UX direction and delivery.
• Create user interfaces that reveal meaningful patterns to users.
• Experiment with innovative tools and UX best practices.

Skills

UX design

Interaction design

3+ years design experience

Portfolio

Collaboration with product/engineering

Education

Bachelor's degree in graphic design, interactive design, or equivalent

Tools

Figma

Adobe Creative Cloud

Prototping with HTML/CSS/JS

Job description

Amazon's Customer Service User Experience Studio is seeking a UX Designer to improve the operational tools that anticipate customer needs and enable associates to solve real-world challenges before they reach customers.

Our studio is made up of a team of designers, researchers, writers, PMs, product managers, and developers to drive a design process that always works backward from the customer.