AI-Driven Technical Support Specialist — Public Sector

Alumni Ventures; United States; On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Comprehensive healthcare options

Flexible vacation policy

401(k) with company match

Paid parental leave

Professional development opportunities

Job summary

Alumni Ventures is hiring a Technical Support Specialist in Dallas, Texas. This role is pivotal in providing technical support across multiple channels while ensuring high customer satisfaction. Ideal candidates have a technical background and strong problem-solving skills, with the opportunity for growth through training and mentorship.

The position involves troubleshooting a variety of technologies, managing case backlogs, and delivering quality support. Benefits include comprehensive healthcare, flexible vacation, and 401(k) matching.

Qualifications

• Experience with troubleshooting Data Management and ETLWorks pipeline.
• Ability to develop clear documentation for troubleshooting.
• Strong organizational and time-management skills.

Responsibilities

• Provide omni-channel customer technical support.
• Utilize Salesforce for case management.
• Triage and prioritize incoming cases effectively.
• Troubleshoot and replicate incidents to determine resolutions.

Skills

Technical aptitude

Problem-solving

Interpersonal communication

Documentation skills

Organizational skills

Education

Technical degree (Computer Science preferred)

Tools

Salesforce Service Cloud

Job description

Alumni Ventures is hiring a Technical Support Specialist in Dallas, Texas. This role is pivotal in providing technical support across multiple channels while ensuring high customer satisfaction. Ideal candidates have a technical background and strong problem-solving skills, with the opportunity for growth through training and mentorship.

The position involves troubleshooting a variety of technologies, managing case backlogs, and delivering quality support. Benefits include comprehensive healthcare, flexible vacation, and 401(k) matching.