AI-Driven Tech Support Administrator (Remote)

Avalon Administrative Services LLC; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Avalon Healthcare Solutions is seeking a Technology Support Administrator to provide high-quality technical support to employees and clients, incorporating AI technologies to accelerate troubleshooting and documentation. The role emphasizes strong Windows and MS Office proficiency, plus SQL/JAVA skills, in a mostly remote setup with quarterly travel to the Tampa, Florida corporate office.

The ideal candidate will troubleshoot complex issues, maintain knowledge bases, and participate in ongoing

Qualifications

• Minimum of 12 months professional experience as a technical support technician.
• HS Diploma or GED.
• IT or technical certificate is a strong plus.
• Strong knowledge of AI, particularly Claude/Anthropic.
• Proficient in Windows and MS Office environment; Linux admin skills a strong plus.
• Ability to work at home with quiet workspace and reliable internet.
• Experience with SQL and JAVA.
• Excellent verbal and written communication skills for technical and non-technical audiences.
• Excellent problem-solving, teamwork and time management skills.
• Experience with a ticketing system (Jira Service Desk) and training staff.

Responsibilities

• Identify, troubleshoot, and resolve complex technical issues raised by Avalon employees, Clients and escalations from the IT Support Team.
• Assist the Windows Server Administrator in managing and maintaining the Windows environment.
• Document and maintain a knowledge base of technical issues and solutions for reference by the technical support team.
• Participate in ongoing training and professional development to stay up-to-date on new technologies and products.
• Continuously evaluate and improve technical support processes and procedures to ensure high-quality support delivery to clients.
• Monitor and achieve SLAs and KPIs to ensure customer satisfaction and maintain service standards.
• Assist the Applications Systems Administrator in managing Azure AD, Intune, Exchange, and SharePoint.
• Perform more advanced troubleshooting of laptops and other systems making adjustments within scope of responsibility.

Skills

AI knowledge (Claude/Anthropic)

Windows proficiency

MS Office

SQL

JAVA

Communication skills

Time management

Problem solving

Remote work capability

Team collaboration

Education

HS Diploma or GED

IT/Technical Certificate

Bachelor's degree preferred

Tools

Jira Service Desk

Azure AD

Intune

Exchange

SharePoint

Windows Server

Job description

Avalon Healthcare Solutions is seeking a Technology Support Administrator to provide high-quality technical support to employees and clients, incorporating AI technologies to accelerate troubleshooting and documentation. The role emphasizes strong Windows and MS Office proficiency, plus SQL/JAVA skills, in a mostly remote setup with quarterly travel to the Tampa, Florida corporate office.

The ideal candidate will troubleshoot complex issues, maintain knowledge bases, and participate in ongoing