Public Sector Tech Support Specialist — AI & Training

OpenGov; Dallas (TX); On-site; USD 52,000 - 60,000; Full time

Job summary

A leading government solutions provider in Texas is seeking an entry-level Technical Support Specialist. This role involves supporting and training government leaders on OpenGov products, managing customer interactions across multiple channels, and requires a technical degree, strong problem-solving skills, and the ability to work in a fast-paced environment. Compensation ranges from $52,000 to $60,000, along with opportunities for growth and innovation in AI.

Qualifications

• Experience with Data Management, Utility Billing, and AP Invoicing preferred.
• Strong technical aptitude to understand complicated problems.
• Ability to learn new technologies quickly.

Responsibilities

• Provide omnichannel customer technical support.
• Utilize Salesforce Service Cloud for case management.
• Assess and prioritize incoming technical cases.
• Troubleshoot technologies and document incidents.
• Provide software training and guidance to customers.

Skills

Technical problem-solving

Interpersonal skills

Written communication

Analytical skills

Documentation

Organizational skills

Education

Technical degree (Computer Science preferred)

Tools

Salesforce Service Cloud

ETLWorks pipeline

API troubleshooting

Job description

A leading government solutions provider in Texas is seeking an entry-level Technical Support Specialist. This role involves supporting and training government leaders on OpenGov products, managing customer interactions across multiple channels, and requires a technical degree, strong problem-solving skills, and the ability to work in a fast-paced environment. Compensation ranges from $52,000 to $60,000, along with opportunities for growth and innovation in AI.