Technical Support Specialist - AI & Gov Tech, Omnichannel

OpenGov Inc.; Dallas (TX); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Comprehensive healthcare options

Flexible vacation policy

401(k) with company match

Paid parental leave

Professional development opportunities

Job summary

A forward-thinking tech company in Dallas, Texas seeks a Technical Support Specialist to provide omni-channel technical support to government leaders across the nation. This entry-level position offers extensive training and growth opportunities, with responsibilities including case management and troubleshooting. Candidates should possess a technical degree, strong problem-solving skills, and an eagerness to learn, especially in using AI tools. Competitive compensation and benefits package included.

Qualifications

• Entry-level position for individuals eager to learn and grow.
• Ability to triage, respond to, troubleshoot, and resolve issues.
• Interest or experience in using AI tools.

Responsibilities

• Provide customer technical support via omnichannel interactions.
• Utilize service management system for case management.
• Independently assess and prioritize incoming cases.

Skills

Technical troubleshooting

Data Management

API data failures

Interpersonal communication

Problem solving

Organizational skills

Education

Technical degree (Computer Science preferred)

Tools

Salesforce Service Cloud

Job description

A forward-thinking tech company in Dallas, Texas seeks a Technical Support Specialist to provide omni-channel technical support to government leaders across the nation. This entry-level position offers extensive training and growth opportunities, with responsibilities including case management and troubleshooting. Candidates should possess a technical degree, strong problem-solving skills, and an eagerness to learn, especially in using AI tools. Competitive compensation and benefits package included.