On‑Site Government Tech Support Specialist (AI‑Driven)

Alumni Ventures; United States; On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Comprehensive healthcare options

Flexible vacation policy

401(k) with company match

Paid parental leave

Wellness stipends

Collaborative office environment

Job summary

Alumni Ventures is seeking a Technical Support Specialist in Dallas, Texas. This entry-level position focuses on providing omni-channel customer support while ensuring high satisfaction rates through extensive hands-on training and mentorship.

The ideal candidate will have a technical background, strong communication skills, and a passion for using AI technologies. Comprehensive benefits include healthcare options, flexible vacations, and professional development opportunities.

Qualifications

• Experience or interest in using AI.
• Ability to handle multiple competing priorities.
• Must be able to work specific shifts.

Responsibilities

• Provide omnichannel technical support ensuring timely resolution.
• Manage cases using Salesforce Service Cloud.
• Assess and prioritize incoming technical cases.

Skills

Strong interpersonal, written, and verbal communication skills

SQL and Data Management troubleshooting

Technical aptitude for problem solving

Organizational and time-management skills

Ability to learn new technologies quickly

Education

Technical degree (Computer Science preferred)

Tools

Salesforce Service Cloud

AI tools

Job description

Alumni Ventures is seeking a Technical Support Specialist in Dallas, Texas. This entry-level position focuses on providing omni-channel customer support while ensuring high satisfaction rates through extensive hands-on training and mentorship.

The ideal candidate will have a technical background, strong communication skills, and a passion for using AI technologies. Comprehensive benefits include healthcare options, flexible vacations, and professional development opportunities.