AI-Driven Technical Customer Success Manager

Weave; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Free meals

Team offsite

Learning stipend

Job summary

Weave is seeking a Customer Success Manager in SF to own post-sale lifecycle for growing SaaS customers, driving onboarding, adoption, renewals, and expansion with our AI-driven platform.

You will collaborate with leadership, including the CEO and CTO, and coordinate with sales and engineering to ensure customers get measurable value and stay with Weave. This role requires 5 days in-office in San Francisco and offers health benefits and equity.

Qualifications

• 2+ years in a post-sale, customer-facing role at a B2B SaaS company: customer success, account management, implementation, solutions or support.
• You've owned a book of business. You were measured on renewals, retention or expansion, and you can walk us through your numbers.
• You use AI tools every day. Claude, ChatGPT, Cursor or similar are part of how you work.
• You write and speak clearly. You can walk a CTO through a messy dataset in a few minutes.
• Self-starter who's comfortable in ambiguity and wired for speed.
• This role is 5 days in office in SF

Responsibilities

• Get customers live fast. Run onboarding end to end, from connecting GitHub and AI tools like Claude Code and Cursor to their first executive report.
• Drive adoption past the buyer. Train engineering managers and tech leads until Weave is part of their 1:1s, sprint reviews and planning.
• Be the expert on the data. Help customers read their metrics, run business reviews on what changed, and dig in when a number looks wrong.
• Own renewals and expansion. Track account health, find the next champion when one leaves, and partner with sales to grow accounts.
• Close the loop with engineering. Triage and reproduce issues, write bug reports engineers can act on, and bring customer patterns back to the roadmap.
• Build the playbook. Onboarding checklists, health scores and help docs, automated wherever possible.

Skills

Post-sale experience

Customer success

Renewals

AI tools

Clear communication

In-office SF

Tools

Claude Code

Cursor

ChatGPT

GitHub

Job description

Weave is seeking a Customer Success Manager in SF to own post-sale lifecycle for growing SaaS customers, driving onboarding, adoption, renewals, and expansion with our AI-driven platform.

You will collaborate with leadership, including the CEO and CTO, and coordinate with sales and engineering to ensure customers get measurable value and stay with Weave. This role requires 5 days in-office in San Francisco and offers health benefits and equity.