AI-Driven Technical Content Manager for Platform Docs

Alt; Des Moines (IA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

FSA/HSA eligibility

Flexible PTO

401(k) + Company Match

Life Insurance, Pet insurance, and更多

Job summary

OpenLoop is seeking a Technical Content Manager to build our content function from the ground up. You will shape how clients understand our technology and become the voice of the platform.

The role combines technical writing, AI-enabled tooling, and collaboration across product, CS, sales, and marketing. Ideal candidates have 3+ years of technical writing in a B2B context, 5+ years overall, and are adept at building workflows with AI.

Qualifications

• 3+ years of technical writing or B2B writing experience.
• Strong command of AI, with ability to build multi-step workflows.
• Excellent written and verbal communication across teams.
• Ability to simplify complex technical concepts for varied audiences.

Responsibilities

• Transform product roadmap and release notes into client-facing and internal docs.
• Create client feature release newsletters.
• Lead client- and platform-related communications, incl. partner newsletters.
• Manage client-facing knowledge base.
• Turn client and stakeholder feedback into clear notes for the product team.
• Build and manage automation/AI to convert release notes into deliverables.
• Develop internal AI within the platform growth team for customer enablement, CS, sales, and marketing.
• Build internal AI tools tracking growth opportunities in intake conversion rate optimization.

Skills

Technical writing

AI workflows

Cross-team comms

Documentation

Job description

OpenLoop is seeking a Technical Content Manager to build our content function from the ground up. You will shape how clients understand our technology and become the voice of the platform.

The role combines technical writing, AI-enabled tooling, and collaboration across product, CS, sales, and marketing. Ideal candidates have 3+ years of technical writing in a B2B context, 5+ years overall, and are adept at building workflows with AI.