Technical Content Manager

OpenLoop; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Spending/Health Savings

Flexible PTO

401(k) + Company Match

Life Insurance

Pet insurance

Job summary

OpenLoop seeks a Technical Content Manager to build and lead our technical content function. You’ll shape how clients understand our technology, guiding documentation for new platforms and serving as the voice of the platform.

You will turn release notes into client-ready docs, newsletters, and knowledge bases, while driving AI-enabled workflows and internal tools to support growth across CS, sales, and marketing.

Qualifications

• 3+ years of technical writing or similar B2B writing experience.
• 5+ years of professional experience.
• Strong command of AI, with ability to build multi-step workflows across teams.
• Strong written and verbal communication, with ability to work effectively with multiple teams.
• Ability to translate complex product concepts into clear docs.

Responsibilities

• Translate product roadmap and release notes into client-facing and internal docs.
• Create client feature release newsletters.
• Lead client- and platform-related communications and partner newsletters with CS.
• Manage the client-facing knowledge base.
• Turn feedback into clear product notes for the team.

Skills

Technical writing

Cross-team collaboration

AI workflow design

Strong communication

Technical concepts simplification

Job description

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About The Role

OpenLoop is looking for a Technical Content Manager to build our technical content function - you'll be the first hire in this function, building it from the ground up. You'll focus on our new and emerging platforms, leading how our clients understand how to leverage our newest technology, and become the voice of the platform.

What You'll Do

• Take our product roadmap and release notes and turn them into client-facing and internal documentation.
• Create client feature release newsletters.
• Lead the management of client- and platform-related communications, including supporting CS with partner newsletters.
• Manage our client-facing knowledge base.
• Manage the process of turning client and internal stakeholder feedback into clear notes for our product team.
• Build and manage the automation and AI that takes us from product release notes to client-facing and internal deliverables.
• Be a leader in developing internal AI within our platform growth team to identify where we focus next - spanning customer enablement, CS, sales, and marketing.
• Build internal AI tools that track opportunities for growth in our intake conversion rate optimization programs.
• Other duties as assigned.

Who You Are

• 3+ years of technical writing or similar business-to-business writing experience.
• 5+ years of professional experience.
• Strong command of AI, with the ability to build workflows that incorporate multiple steps and multiple teams.
• Strong written and verbal communication, with an ability to work effectively with multiple teams.
• Strong command of technology, with the ability to make complex product and technical concepts easy to understand.
• Healthcare experience preferred, but not required.

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We'd love to meet you.