Technical Content Lead: AI-Driven Docs & Platform Growth

Alt; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Flexible Spending/Health Savings

Flexible PTO

401(k) + Company Match

Life Insurance

Pet insurance

Job summary

OpenLoop is seeking a Technical Content Manager to build our content function from the ground up. You will lead documentation for our platforms, ensure client-facing messaging, and drive AI-enabled workflows across product, CS, sales, and marketing.

You will own the knowledge base, newsletters, and release-notes documentation, collaborating with multiple teams to translate complex technology into clear, actionable content for clients and internal users.

Qualifications

• 3+ years of technical writing or similar B2B writing experience.
• 5+ years of professional experience.
• Strong command of AI, with the ability to build workflows that involve multiple steps and teams.
• Excellent written and verbal communication to work with multiple teams.

Responsibilities

• Turn the product roadmap and release notes into client-facing and internal documentation.
• Create client feature release newsletters.
• Lead client- and platform-related communications, including partner newsletters for CS.
• Manage the client-facing knowledge base.
• Translate client and stakeholder feedback into notes for the Product team.
• Build automation and AI to convert release notes into deliverables.
• Develop internal AI within the platform growth team for customer enablement, CS, sales, and marketing.
• Create internal AI tools that track growth opportunities in intake conversion programs.

Skills

Technical writing

AI workflows

Cross-functional collaboration

Communication

Job description

OpenLoop is seeking a Technical Content Manager to build our content function from the ground up. You will lead documentation for our platforms, ensure client-facing messaging, and drive AI-enabled workflows across product, CS, sales, and marketing.

You will own the knowledge base, newsletters, and release-notes documentation, collaborating with multiple teams to translate complex technology into clear, actionable content for clients and internal users.