Technical Content Manager — AI-Driven Product Docs Lead

Content Creators; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Flexible PTO

401(k) match

Life Insurance

Pet insurance

Job summary

OpenLoop is seeking a Technical Content Manager to build and lead our technical content function. You will shape how clients understand our technology across new platforms and become the voice of the platform.

As the first hire in this function, you’ll own client-facing and internal documentation, newsletters, and the knowledge base, while driving AI-enabled workflows and internal AI initiatives across CS, sales, and marketing.

Qualifications

• 3+ years of technical writing or similar business-to-business writing experience.
• 5+ years of professional experience.
• Strong command of AI, with the ability to build workflows that incorporate multiple steps and multiple teams.
• Strong written and verbal communication, with an ability to work effectively with multiple teams.
• Strong command of technology, with the ability to explain complex product concepts clearly.
• Healthcare experience preferred, but not required.

Responsibilities

• Turn our product roadmap and release notes into client-facing and internal documentation.
• Create client feature release newsletters.
• Lead client- and platform-related communications, including partner newsletters.
• Manage the client-facing knowledge base.
• Turn client and internal feedback into clear notes for the product team.
• Build and manage automation and AI for deliverables.
• Develop internal AI within the platform growth team to identify focus areas.

Skills

Technical writing

B2B writing

AI workflows

Cross-team collaboration

Job description

OpenLoop is seeking a Technical Content Manager to build and lead our technical content function. You will shape how clients understand our technology across new platforms and become the voice of the platform.

As the first hire in this function, you’ll own client-facing and internal documentation, newsletters, and the knowledge base, while driving AI-enabled workflows and internal AI initiatives across CS, sales, and marketing.