AI-Driven Technical Content Manager

Okta; San Francisco (CA); On-site; USD 128,000 - 176,000; Full time

Job summary

Okta seeks a Technical Content Manager in the San Francisco Bay Area to own the lifecycle of knowledge assets, ensuring technical accuracy and readability across self-service channels.

You will leverage Okta’s AI platform to build tools, validate AI-generated responses, and collaborate with SMEs, Product, and Engineering to keep content current and highly usable.

This role combines content mastery with data-driven optimization to reduce cases and improve self-service outcomes.

Qualifications

• Minimum of 3+ years of hands-on experience as a Technical Support Engineer or equivalent, with deep subject matter expertise in Okta product areas.

Responsibilities

• Actively create, edit, and publish high-quality technical content (KBAs, video scripts, verified community responses) related to product issues and features.

Skills

3+ years tech support

AI tooling

Technical writing

Data analysis

Communication

Okta knowledge

Tools

Okta AI Tools

Job description

Okta seeks a Technical Content Manager in the San Francisco Bay Area to own the lifecycle of knowledge assets, ensuring technical accuracy and readability across self-service channels.

You will leverage Okta’s AI platform to build tools, validate AI-generated responses, and collaborate with SMEs, Product, and Engineering to keep content current and highly usable.

This role combines content mastery with data-driven optimization to reduce cases and improve self-service outcomes.