AI-Driven Technical Consulting Engineer

Cisco Systems, Inc.; Clegg (NC); On-site; USD 77,000 - 101,000; Full time

Benefits offered by this job

401(k) matching

Paid parental leave

Disability coverage

Basic life insurance

Job summary

Cisco IQ and Cisco Cloud Control teams seek a Technical Consulting Engineer to deliver critical technical assistance and advanced troubleshooting across multi-product environments. You will apply systems-level thinking with AI-enabled tooling, collaborate with customers and engineering, and help build scalable lab environments for proactive issue resolution.

You will contribute to documentation and training, driving continuous improvement and better customer outcomes in Cisco's rapidly evolving

Qualifications

• Bachelor's degree or higher; CCNA or equivalent certification expected.
• Experience applying technical expertise to troubleshoot and resolve complex issues across Cisco IQ, Cisco Cloud Control, and related architectures.
• Experience managing increasingly complex, integrated solutions in a highly technical environment.
• Experience leveraging AI, automation, and diagnostic tools to support proactive issue resolution.
• Experience with AI, APIs (Rest and GraphQL), virtualization technologies, AWS, and Splunk.

Responsibilities

• Provide critical technical assistance to customers across Cisco IQ and Cisco Cloud Control.
• Troubleshoot and resolve complex issues with cross-product knowledge and systems thinking.
• Collaborate with customers, partners, engineering, product teams, and internal stakeholders to drive resolution.
• Leverage AI capabilities, telemetry, and diagnostic tools to accelerate troubleshooting and proactive resolution.
• Develop and share lab environments and digital intellectual capital to improve product and support.

Skills

Bachelor's degree

CCNA or equivalent

Advanced troubleshooting

AI capabilities and automation

APIs Rest & GraphQL

Education

Bachelor's degree or higher

Masters or equivalent

Tools

VMware

Nutanix

Hypervisor (Microsoft Hyper-V)

Red Hat KVM

AWS

Splunk

Job description

Cisco IQ and Cisco Cloud Control teams seek a Technical Consulting Engineer to deliver critical technical assistance and advanced troubleshooting across multi-product environments. You will apply systems-level thinking with AI-enabled tooling, collaborate with customers and engineering, and help build scalable lab environments for proactive issue resolution.

You will contribute to documentation and training, driving continuous improvement and better customer outcomes in Cisco's rapidly evolving